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	<title>CRM Magazine Blog &#187; YouTube</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>Too Close for Comfort: American Gapparel Ads</title>
		<link>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/</link>
		<comments>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 08:28:02 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[ad campaign]]></category>
		<category><![CDATA[ads]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[alessandro nivola]]></category>
		<category><![CDATA[allen]]></category>
		<category><![CDATA[american]]></category>
		<category><![CDATA[american apparel]]></category>
		<category><![CDATA[Apparel]]></category>
		<category><![CDATA[apparel industry]]></category>
		<category><![CDATA[billboards]]></category>
		<category><![CDATA[born to fit]]></category>
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		<category><![CDATA[social]]></category>
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		<category><![CDATA[the gap]]></category>
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		<category><![CDATA[upmarket]]></category>
		<category><![CDATA[women's apparel]]></category>
		<category><![CDATA[woody]]></category>
		<category><![CDATA[woody allen]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2424</guid>
		<description><![CDATA[So, really now:
I know American Apparel founder Dov Charney&#8217;s in no position to get pissed (let alone struggle to locate the moral high ground) over an apparel company&#8217;s ad campaign — just ask Woody Allen — but I think he might actually be justified if he&#8217;s got his skimpy knickers in a twist over the [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Government 2.0 Forges Ahead</title>
		<link>http://www.destinationcrmblog.com/2009/08/26/government-2-0-forges-ahead/</link>
		<comments>http://www.destinationcrmblog.com/2009/08/26/government-2-0-forges-ahead/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 15:16:04 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Barack Obama]]></category>
		<category><![CDATA[Brian Komar]]></category>
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		<category><![CDATA[Casey Coleman]]></category>
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		<category><![CDATA[citizen]]></category>
		<category><![CDATA[constituent]]></category>
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		<category><![CDATA[government]]></category>
		<category><![CDATA[Government and CRM]]></category>
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		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Robert Greenberg]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[VIPER]]></category>
		<category><![CDATA[Virtual Alabama]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2351</guid>
		<description><![CDATA[As we begin the final day of CRM Evolution 2009 here at the New York Marriott Marquis in Times Square, we’ve heard a lot about the changing customer. Namely, how businesses will have to start playing on the consumers’ terms rather than the other way around. A large part of that, according to virtually any [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/08/26/government-2-0-forges-ahead/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>United Airlines Gets the Viral Video Treatment It Never Wanted</title>
		<link>http://www.destinationcrmblog.com/2009/07/09/united-airlines-gets-the-viral-video-treatment-it-never-wanted/</link>
		<comments>http://www.destinationcrmblog.com/2009/07/09/united-airlines-gets-the-viral-video-treatment-it-never-wanted/#comments</comments>
		<pubDate>Thu, 09 Jul 2009 20:15:09 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[airline industry]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[customer centricity]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[delta]]></category>
		<category><![CDATA[Delta Airlines]]></category>
		<category><![CDATA[guitar]]></category>
		<category><![CDATA[la times]]></category>
		<category><![CDATA[los angeles times]]></category>
		<category><![CDATA[passenger]]></category>
		<category><![CDATA[passenger's rights]]></category>
		<category><![CDATA[reimbursement]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[ual]]></category>
		<category><![CDATA[united]]></category>
		<category><![CDATA[united airlines]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[video viral]]></category>
		<category><![CDATA[viral]]></category>
		<category><![CDATA[viral video]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2159</guid>
		<description><![CDATA[Well, the airline industry has yet again found itself at the painful receiving end of viral video mania.
The latest in a long line of videographed customer service nightmares, this one involves United Airlines. Unlike the infamous video of a Delta Airlines flight stuck on the tarmac for hours, United had the misfortune to dissatisfy a [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/07/09/united-airlines-gets-the-viral-video-treatment-it-never-wanted/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Social Media Maturity Model: The Reactive State of Social CRM &#8212; Organizations Have Voice, But Not Control</title>
		<link>http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/</link>
		<comments>http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 13:06:59 +0000</pubDate>
		<dc:creator>Caroline Dangson, social media research analyst, IDC</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<category><![CDATA[30 people 30 posts 30 days]]></category>
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		<category><![CDATA[30 Posts 30 People 30 Days]]></category>
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		<category><![CDATA[CarolineDangson]]></category>
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		<category><![CDATA[Prem Kumar Aparanji]]></category>
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		<category><![CDATA[real time]]></category>
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		<category><![CDATA[social crm]]></category>
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		<category><![CDATA[social media maturity]]></category>
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		<category><![CDATA[travel]]></category>
		<category><![CDATA[Twitter]]></category>
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		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1851</guid>
		<description><![CDATA[By Caroline Dangson, social media research analyst, IDC. The most recent IDC primary research shows that 64 percent of full-time working adults worldwide have participated in an online community on social networking services in the past year (for personal and/or professional use). Social media are mainstream today with more working adults in their 30s and 40s joining and participating.

Real-time status updates on Twitter and now Facebook mean that people are frequently commenting to their friends about all aspects of their day – what they are doing or how they are feeling. Chances are good that one of your customers is commenting online about an experience with your brand.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>YouTube &amp; Universal Music Group Sing Same Tune</title>
		<link>http://www.destinationcrmblog.com/2009/04/17/youtube-universal-music-group-sing-same-tune/</link>
		<comments>http://www.destinationcrmblog.com/2009/04/17/youtube-universal-music-group-sing-same-tune/#comments</comments>
		<pubDate>Fri, 17 Apr 2009 16:14:55 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[music videos]]></category>
		<category><![CDATA[Universal Music Group]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1390</guid>
		<description><![CDATA[According to a blog post on The New York Times&#8217; Bits, YouTube and Universal Music Group have come to an agreement about how to provide online access to music videos.
This is a follow-up to a post I wrote earlier this year about how UMG was muting all of its music videos on YouTube (see: The [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/04/17/youtube-universal-music-group-sing-same-tune/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Day The Music Died</title>
		<link>http://www.destinationcrmblog.com/2009/01/23/the-day-the-music-died/</link>
		<comments>http://www.destinationcrmblog.com/2009/01/23/the-day-the-music-died/#comments</comments>
		<pubDate>Fri, 23 Jan 2009 15:26:06 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Internet Radio]]></category>
		<category><![CDATA[licensing]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[Pandora]]></category>
		<category><![CDATA[Rolling Stone]]></category>
		<category><![CDATA[royalties]]></category>
		<category><![CDATA[Warner Music Group]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1004</guid>
		<description><![CDATA[So I&#8217;ve currently been obsessed with Yazoo&#8217;s (aka, Yaz for &#8220;you Americans, too old to have Wikipedia at your disposal&#8221; &#8211;editor, who is one such American) 1982 hit &#8220;Only You.&#8221; Not only have I been playing it on repeat, but I wanted to share it with the world (i.e., my gChat &#8211; Google Talk? &#8211; [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/01/23/the-day-the-music-died/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Spend It to Win It</title>
		<link>http://www.destinationcrmblog.com/2008/10/29/spend-it-to-win-it/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/29/spend-it-to-win-it/#comments</comments>
		<pubDate>Wed, 29 Oct 2008 20:30:17 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[ads]]></category>
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		<category><![CDATA[online marketing]]></category>
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		<category><![CDATA[shareholder value]]></category>
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		<category><![CDATA[spending]]></category>
		<category><![CDATA[super bowl]]></category>
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		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=596</guid>
		<description><![CDATA[On Tuesday, we ran a news story about how marketers/businesses who have invested in online marketing and Web analytics are going to continue doing so. This, according to Jim Sterne, author of the report and founder of the eMetrics Marketing Optimization Summit (eMOS), is a testament to the fact that those who are using these [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Relying on the Kindness (and Podcasts) of Strangers</title>
		<link>http://www.destinationcrmblog.com/2008/09/29/reyling-on-the-kindness-and-podcasts-of-strangers/</link>
		<comments>http://www.destinationcrmblog.com/2008/09/29/reyling-on-the-kindness-and-podcasts-of-strangers/#comments</comments>
		<pubDate>Mon, 29 Sep 2008 21:02:51 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Boomtown Rats]]></category>
		<category><![CDATA[Brent Leary]]></category>
		<category><![CDATA[Charlie Kaufman]]></category>
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		<category><![CDATA[I Don't Like Mondays]]></category>
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		<category><![CDATA[Jason Tanz]]></category>
		<category><![CDATA[josh]]></category>
		<category><![CDATA[josh weinberger]]></category>
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		<category><![CDATA[journalism]]></category>
		<category><![CDATA[Julia Allison]]></category>
		<category><![CDATA[Karen Tillman]]></category>
		<category><![CDATA[keynote]]></category>
		<category><![CDATA[magazines]]></category>
		<category><![CDATA[media]]></category>
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		<category><![CDATA[OOW08]]></category>
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		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[oracle openworld]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[production]]></category>
		<category><![CDATA[San Francisco]]></category>
		<category><![CDATA[screenwriters]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Steve Diamond]]></category>
		<category><![CDATA[Synecdoche]]></category>
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		<category><![CDATA[trailers]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[video]]></category>
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		<category><![CDATA[weinberger]]></category>
		<category><![CDATA[Wired]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=325</guid>
		<description><![CDATA[Let&#8217;s begin with the obvious &#8212; it&#8217;s Monday.
[I tried posting the iMeem player here, but I failed. Instead, you get the clickable link.] [UPDATE, 10/1/08, 10a: Now you've got the clickable link and the iMeem player. Yes, the phrase "live and learn" comes to mind.]

So not only did a week of Oracle OpenWorld pretty much [...]]]></description>
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		<slash:comments>0</slash:comments>
<enclosure url="http://snurl.com/LagerLearyTFBSold" length="23234565" type="audio/mpeg" />
		</item>
		<item>
		<title>Brand-Aid</title>
		<link>http://www.destinationcrmblog.com/2008/09/16/brand-aid/</link>
		<comments>http://www.destinationcrmblog.com/2008/09/16/brand-aid/#comments</comments>
		<pubDate>Tue, 16 Sep 2008 22:45:38 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Gartner Web Innovation 08]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[viral marketing]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[widgets]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=181</guid>
		<description><![CDATA[In a fast-paced presentation here at the Gartner Web Innovation Summit in LA, marketing analyst Andrew Frank lead a fast-paced session about Brands in Social Media.
&#8220;I think you need to think of social media as a truly global phenomenon that&#8217;s applicable against different groups,&#8221; Frank says. He affirms that companies need to participate in social [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Smart Apps, Smartphones, Smart People</title>
		<link>http://www.destinationcrmblog.com/2008/08/26/smart-apps-smartphones-smart-people/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/26/smart-apps-smartphones-smart-people/#comments</comments>
		<pubDate>Tue, 26 Aug 2008 16:15:42 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[customer data]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[Google maps]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[smartphones]]></category>
		<category><![CDATA[SMBs]]></category>
		<category><![CDATA[viral marketing]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=77</guid>
		<description><![CDATA[Yesterday I wrote a story for destinationCRM.com about Maximizer Software&#8217;s announcement of its Mobile CRM branding. Along with the press release, the folks at Maximizer passed along a YouTube video that demonstrates the need for accessing CRM, even on-the-go.
The video is pretty funny, and as Laurie McCabe (SMB analyst with AMI-Partners) points out, it&#8217;s a [...]]]></description>
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