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	<title>CRM Magazine Blog &#187; Twitter</title>
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		<title>GUEST-BLOG: The Social Business Engine Revs Up at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-social-business-engine-revs-up-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-social-business-engine-revs-up-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:16 +0000</pubDate>
		<dc:creator>Mitch Lieberman, vice president, strategic solutions, SugarCRM</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3354</guid>
		<description><![CDATA[By Mitch Lieberman, vice president, strategic solutions, SugarCRM
Monday, February 15, 2010
People are the fuel that makes &#8220;the social engine&#8221; run
&#8220;The social engine&#8221; is my own metaphor for what drives social business. My objective is not to cram the word “social” into the first paragraph as many times as possible — it just looks that way. [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Up-Leveling the Conversation: Social Business Insights at #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-up-leveling-the-conversation-social-business-insights-at-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-up-leveling-the-conversation-social-business-insights-at-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:09 +0000</pubDate>
		<dc:creator>Dr. Natalie Petouhoff, Senior Analyst, Forrester Research</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3323</guid>
		<description><![CDATA[by Dr. Natalie Petouhoff, senior analyst, Forrester Research
Monday, February 15, 2010

The #SCRM Group. That hashtag — which we use to communicate on Twitter — embodies the very essence of what social media is about: genuine, authentic, direct, and real conversations. Being a participant and a practitioner, I thought I would share my observations and thoughts&#8230; [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Dumbing Down Social CRM #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-dumbing-down-social-crm-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-dumbing-down-social-crm-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:01 +0000</pubDate>
		<dc:creator>Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3356</guid>
		<description><![CDATA[By Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions
Monday, February 15, 2010
I was in the U.S. last week. The journey from Bangalore to Washington, D.C., in itself was quite interesting: A three-hop journey (BLR-DBX-ATL-IAD) that took away ~32 hours of my life, but since I traveled west (&#38; I gained time) I really lost [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: 7 SCRM Insights That Will Change the World #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:12:45 +0000</pubDate>
		<dc:creator>Kathy Herrmann, partner, Pathlight Solutions</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3328</guid>
		<description><![CDATA[By Kathy Herrmann, partner, Pathlight Solutions. The #SCRM community recently practiced what it's been preaching when Paul Greenberg pulled together the top thought leaders in SCRM to a summit in Washington. Many thanks to Paul for being the magnet that pulled us all together — and my personal thanks for including me in the event.

Where to start? First, much to my surprise, we had almost-full attendance despite the snow and travel challenges. I was a local and almost got scared from braving the roads, but knew I needed to be there given the number of stellar attendees. And I’m pretty darned sure that’s what motivated the other attendees to brave the travel tribulations too.

What I loved about the group was the open discussion, and sometimes debate, within the conference room and in the evenings’ various social gatherings. We don’t always agree with each other, but everyone handles the debates with professional courtesy and a willingness to evolve their thoughts. That’s how we all grow. 7 takeaways that struck the loudest chord for me.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: The Accidental Community Gathers at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 12:23:00 +0000</pubDate>
		<dc:creator>Brent Leary, cofounder and partner, CRM Essentials</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3322</guid>
		<description><![CDATA[By Brent Leary, cofounder and partner, CRM Essentials
Friday, February 12, 2010
I&#8217;m writing this while on a plane, flying back to Atlanta from Baltimore. I&#8217;m coming back home from BPT Partners&#8217; Social CRM training event that was headed up by Paul Greenberg (aka The Frientor of CRM). The event was held in Herndon, Va., a stone&#8217;s throw [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Defining and Refining Social CRM at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 12:17:17 +0000</pubDate>
		<dc:creator>Mike Fauscette, Group Vice President, Software Business Solutions, IDC</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3319</guid>
		<description><![CDATA[By Michael Fauscette, group vice president, software business solutions, IDC
Monday, February 15, 2010
Last week, I joined a group of social CRM thought leaders — and representatives from 14 software vendors — for a two-day social CRM summit. The event, led by noted CRM author, blogger, and consultant Paul Greenberg and BPT Partners, was held in Herndon, Va. [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: The State of Social CRM: 6 Takeaways from #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 01:43:01 +0000</pubDate>
		<dc:creator>Brian Vellmure, business strategist, Free CRM Strategies</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3308</guid>
		<description><![CDATA[By Brian Vellmure, FreeCRMstrategies,  @CRMstrategies on Twitter

February 12, 2010
One of the worst snowstorms in the  history of our Nation’s capital, the most flight cancellations since  9/11 (almost 6,000), and the closure and inaccessibility of a pre-booked  venue were the circumstances surrounding BPT Partners&#8217; Social  CRM Certification Training, better known to [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Summits Aren&#8217;t Always the Peak, and the New Doesn&#8217;t Always Fully Displace the Old</title>
		<link>http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/</link>
		<comments>http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/#comments</comments>
		<pubDate>Fri, 11 Dec 2009 20:05:09 +0000</pubDate>
		<dc:creator>Denis Pombriant, founder and managing principal, Beagle Research Group</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3207</guid>
		<description><![CDATA[By Denis Pombriant, founder and managing principal, Beagle Research Group. After a few months of vendor meetings for the analyst community in which each took us to the mountaintop to survey — via PowerPoint — their future visions for the valley below, I am almost all summitted out.

The religious reference struck me yesterday at SAP’s, very good, analyst summit in Boston because, like some religious conversions, there seems to be a necessary pain component intended to make the conversion stick. In most analyst summit meetings the pain comes from sitting still for many hours of the aforementioned PowerPoint presentations. The biggest impression I came away with was intramural since, having been to Oracle OpenWorld and Dreamforce, I'm in a mood to compare, contrast, synthesize, and perhaps even prescribe. SaaS computing has won the battle, maybe even the war, but the victory is not enough to secure a homogeneous peace. Translation: SaaS is important and the future of software, but there are multiple reasons why it will not reign supreme, not for a while at least.
There are still some 6,600 mainframe computers not only in existence but in use and it will be some time before the population dwindles to the point that, like the B-24, there is a small handful of them capable of doing what they do. The same is likely for premises-based enterprise software.

It’s not that on-demand technologies can’t do everything that the premise-based products can, rather it is that the premise-based solution vendors have examined alternatives and decided that retrofitting their wares with some of the best benefits of SaaS is enough for the moment. It is also because customers of some application types are not ecstatic about sending their applications to the cloud.

We’ve achieved a kind of status quo between premises-based solutions and the cloud. The frontier will keep moving to the clouds but there is life in the old paradigm. And I suspect this will be a good thing as we turn some of our attention from software wars to the substantive questions of how we do business after the bubble and its burst, as liquidity remains a serious challenge and, in the wake of Copenhagen, in a world more acutely conscious of sustainability.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>Long Live the Last-Minute Shopper</title>
		<link>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/</link>
		<comments>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:27:54 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<category><![CDATA[discounts]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Holiday shopping]]></category>
		<category><![CDATA[last-minute shopping]]></category>
		<category><![CDATA[Sephora]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3218</guid>
		<description><![CDATA[I don&#8217;t know about you, but I am nowhere near completing my holiday shopping. In my defense, I aim to finish up in Kansas City so as to not travel with too many gifts. Not surprisingly, my email inbox this month has been filling up with releases about holiday shopping statistics. I&#8217;ve been waiting (procrastinating?) [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>ARCHIVE: destinationCRMblog.com Posts, October 2009</title>
		<link>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/</link>
		<comments>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 19:06:45 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2758</guid>
		<description><![CDATA[So here's a new feature: We're going to start aggregating each month's posts, for easier reference.

We'll start this off with a few groupings from the month of October — which, if you'll permit a moment of horn-blowing, I have to say I'm really proud of. We covered a lot of ground in the month, literally and figuratively, with staffers filing on-the-scene dispatches from nearly a dozen events at various locations nationwide, and guest-blogposts from not only our regular contributors but several newcomers as well.

October also marks the introduction of these monthly archives (which, one hopes, will appear sooner after the end of each month), and compendiums of coverage from all the big events (which, one hopes, will appear sooner after the end of each event). In the Comments below, I hope you'll let us know if we're giving you the kind of material you want.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
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