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	<title>CRM Magazine Blog &#187; RNOW</title>
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		<title>ARCHIVE: destinationCRMblog.com Posts, October 2009</title>
		<link>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/</link>
		<comments>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 19:06:45 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2758</guid>
		<description><![CDATA[So here's a new feature: We're going to start aggregating each month's posts, for easier reference.

We'll start this off with a few groupings from the month of October — which, if you'll permit a moment of horn-blowing, I have to say I'm really proud of. We covered a lot of ground in the month, literally and figuratively, with staffers filing on-the-scene dispatches from nearly a dozen events at various locations nationwide, and guest-blogposts from not only our regular contributors but several newcomers as well.

October also marks the introduction of these monthly archives (which, one hopes, will appear sooner after the end of each month), and compendiums of coverage from all the big events (which, one hopes, will appear sooner after the end of each event). In the Comments below, I hope you'll let us know if we're giving you the kind of material you want.]]></description>
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		<title>SaaS-y Applications</title>
		<link>http://www.destinationcrmblog.com/2008/10/07/saas-y-applications/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/07/saas-y-applications/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 12:35:58 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Broadmoor]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[Colorado Springs]]></category>
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		<category><![CDATA[CRM]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=443</guid>
		<description><![CDATA[After RightNow Technologies CEO Greg Gianforte gave his company update and thoughts on why customer experience is going to have a major play in many businesses&#8217; strategies moving forward here at the RightNow Summit 2008, Vice President of Products David Vap took the stage to take the crowd on a road trip through the company&#8217;s [...]]]></description>
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		<title>Customer Experience: Lifeboat for Today&#8217;s Economy?</title>
		<link>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/#comments</comments>
		<pubDate>Mon, 06 Oct 2008 12:36:56 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[contact center agents]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[cross-sell]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience management]]></category>
		<category><![CDATA[customer referrals]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service representatives]]></category>
		<category><![CDATA[Harris Interactive]]></category>
		<category><![CDATA[live chat]]></category>
		<category><![CDATA[RightNow Summit '08]]></category>
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		<category><![CDATA[RNOW]]></category>
		<category><![CDATA[upsell]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=440</guid>
		<description><![CDATA[In the ramp up for Bozeman, Mont.-based on-demand customer experience management provider RightNow Technologies&#8217; Summit 2008 here in Colorado Springs, you can expect many of the attendees to yearn for &#8212; and ask about &#8212; ways to continue to improve their companies&#8217; customer experiences amidst an economy that has taken the country for a roller-coaster [...]]]></description>
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