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	<title>CRM Magazine Blog &#187; retail</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>Mobile Coupons Get a Move On</title>
		<link>http://www.destinationcrmblog.com/2010/03/17/mobile-coupons-get-a-move-on/</link>
		<comments>http://www.destinationcrmblog.com/2010/03/17/mobile-coupons-get-a-move-on/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 21:36:11 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[bar codes]]></category>
		<category><![CDATA[coupons]]></category>
		<category><![CDATA[Fandango]]></category>
		<category><![CDATA[JCPenney]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[mobile discounts]]></category>
		<category><![CDATA[movie tickets]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[Target Lady]]></category>
		<category><![CDATA[vendor relationship management]]></category>
		<category><![CDATA[VRM]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3481</guid>
		<description><![CDATA[I&#8217;m one of those people who loves watching movie previews and trailers. I&#8217;ve said it once, I&#8217;ll say it again: I could watch an entire movie filled with just previews. (I&#8217;m also one of those people who eats her an entire box of candy before the movie even starts, but I&#8217;ll save that tangent for [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Is Customer Feedback on Your Holiday Wish List?</title>
		<link>http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/</link>
		<comments>http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 21:31:57 +0000</pubDate>
		<dc:creator>Ken Redekop, director, customer experience management solutions, Telus</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer experience management]]></category>
		<category><![CDATA[customer feedback management]]></category>
		<category><![CDATA[holiday]]></category>
		<category><![CDATA[interactive voice response]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Ken Redekop]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[Strativity Group]]></category>
		<category><![CDATA[Telus]]></category>
		<category><![CDATA[Universal McCann]]></category>
		<category><![CDATA[voice of the customer]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3154</guid>
		<description><![CDATA[The holidays can be as stressful as they are wonderful. To avoid being a Grinch this year, make sure you're delivering the best customer experience.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Get Changed Right in the (Online) Store</title>
		<link>http://www.destinationcrmblog.com/2009/11/17/get-changed-right-in-the-online-store/</link>
		<comments>http://www.destinationcrmblog.com/2009/11/17/get-changed-right-in-the-online-store/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 18:37:31 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[enRich]]></category>
		<category><![CDATA[etail]]></category>
		<category><![CDATA[product recommendations]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[RichRelevance]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[shopping]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[tobi.com]]></category>
		<category><![CDATA[Zugara]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3081</guid>
		<description><![CDATA[The harder retailers work to get us to buy on their products, it seems, the lazier we can be.
Who needs to go into the store now that product recommendation engine RichRelevance and interactive marketing firm, and member of the Augmented Reality (AR) Consortium, Zugara just unveiled Fashionista, a solution that allows shoppers to try on [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/11/17/get-changed-right-in-the-online-store/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>5 Laws of Community</title>
		<link>http://www.destinationcrmblog.com/2009/10/05/5-laws-of-community/</link>
		<comments>http://www.destinationcrmblog.com/2009/10/05/5-laws-of-community/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 00:15:07 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Canon's Hacker site]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[community commandments]]></category>
		<category><![CDATA[community laws]]></category>
		<category><![CDATA[Crowdsourcing]]></category>
		<category><![CDATA[Encyclopedia Britannica]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[globa]]></category>
		<category><![CDATA[growth]]></category>
		<category><![CDATA[information density]]></category>
		<category><![CDATA[Jeff Howe]]></category>
		<category><![CDATA[Jimmy Wales]]></category>
		<category><![CDATA[keynote]]></category>
		<category><![CDATA[Lost]]></category>
		<category><![CDATA[Lostpedia]]></category>
		<category><![CDATA[New York City]]></category>
		<category><![CDATA[Openness]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[Social Ad Summit]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social Web]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[wal-mart]]></category>
		<category><![CDATA[wiki]]></category>
		<category><![CDATA[Wikia]]></category>
		<category><![CDATA[Wikipedia]]></category>
		<category><![CDATA[Wikipedia co-founder]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2577</guid>
		<description><![CDATA[At today&#8217;s Social Ad Summit in New York City, Wikipedia founder co-founder Jimmy Wales gave a keynote presentation on the art of community &#8212; how to term it, time it, tame it, and trust it. Wales is in the midst of a new project called Wikia and said that its growth has followed that of Wikipedia. [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/10/05/5-laws-of-community/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Scoring Deals with Viral Codes</title>
		<link>http://www.destinationcrmblog.com/2009/10/02/scoring-deals-with-viral-codes/</link>
		<comments>http://www.destinationcrmblog.com/2009/10/02/scoring-deals-with-viral-codes/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 17:02:59 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Channel Advisor]]></category>
		<category><![CDATA[Charles Nicholls]]></category>
		<category><![CDATA[coupon]]></category>
		<category><![CDATA[Coupon Cabin]]></category>
		<category><![CDATA[couponcabin.com]]></category>
		<category><![CDATA[deals]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[Office Max]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[promo codes]]></category>
		<category><![CDATA[promotions]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retail me not]]></category>
		<category><![CDATA[Retailmenot.com]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[SeeWhy]]></category>
		<category><![CDATA[sharing]]></category>
		<category><![CDATA[social sharing]]></category>
		<category><![CDATA[viral codes]]></category>
		<category><![CDATA[voucher]]></category>
		<category><![CDATA[voucher site]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2563</guid>
		<description><![CDATA[According to a recent study by Channel Advisor, consumers are getting more savvy when it comes to researching products before making a purchase. That&#8217;s not exactly new news. But consumer activity in finding promotions, coupons, and viral codes is increasing &#8212; much to the chagrin of online retails. Sites such as CouponCabin.com and RetailMeNot.com are [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/10/02/scoring-deals-with-viral-codes/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Too Close for Comfort: American Gapparel Ads</title>
		<link>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/</link>
		<comments>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 08:28:02 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[ad campaign]]></category>
		<category><![CDATA[ads]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[alessandro nivola]]></category>
		<category><![CDATA[allen]]></category>
		<category><![CDATA[american]]></category>
		<category><![CDATA[american apparel]]></category>
		<category><![CDATA[Apparel]]></category>
		<category><![CDATA[apparel industry]]></category>
		<category><![CDATA[billboards]]></category>
		<category><![CDATA[born to fit]]></category>
		<category><![CDATA[borntofit]]></category>
		<category><![CDATA[charney]]></category>
		<category><![CDATA[denim]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[dov]]></category>
		<category><![CDATA[dov charney]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[font]]></category>
		<category><![CDATA[Gap]]></category>
		<category><![CDATA[gap inc.]]></category>
		<category><![CDATA[helvetica]]></category>
		<category><![CDATA[imitation]]></category>
		<category><![CDATA[jeans]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[New York Times]]></category>
		<category><![CDATA[overlap]]></category>
		<category><![CDATA[print ads]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retail industry]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[serif]]></category>
		<category><![CDATA[similarities]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[the gap]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[typeface]]></category>
		<category><![CDATA[upmarket]]></category>
		<category><![CDATA[women's apparel]]></category>
		<category><![CDATA[woody]]></category>
		<category><![CDATA[woody allen]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2424</guid>
		<description><![CDATA[So, really now:
I know American Apparel founder Dov Charney&#8217;s in no position to get pissed (let alone struggle to locate the moral high ground) over an apparel company&#8217;s ad campaign — just ask Woody Allen — but I think he might actually be justified if he&#8217;s got his skimpy knickers in a twist over the [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/09/02/too-close-for-comfort-american-gapparel-ads/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Will Rebranding Kill RadioShack?</title>
		<link>http://www.destinationcrmblog.com/2009/08/05/will-rebranding-kill-the-radioshack/</link>
		<comments>http://www.destinationcrmblog.com/2009/08/05/will-rebranding-kill-the-radioshack/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 20:43:44 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[RadioShack]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2249</guid>
		<description><![CDATA[In keeping with the times, electronics retailer RadioShack has taken on a new identity, or rather a new nickname. Now marketing itself as &#8220;The Shack,&#8221; the retail chain is ditching its corporate title in new advertisements and social media efforts.
Monday&#8217;s press release reveals that the branding and campaign will run in conjunction with a three-day [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/08/05/will-rebranding-kill-the-radioshack/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Mobile Consumer</title>
		<link>http://www.destinationcrmblog.com/2009/07/31/the-mobile-consumer/</link>
		<comments>http://www.destinationcrmblog.com/2009/07/31/the-mobile-consumer/#comments</comments>
		<pubDate>Fri, 31 Jul 2009 04:02:41 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[cross-channel]]></category>
		<category><![CDATA[Dave Bruno]]></category>
		<category><![CDATA[Escalate Retail]]></category>
		<category><![CDATA[etail]]></category>
		<category><![CDATA[ForeSee Results]]></category>
		<category><![CDATA[handheld device]]></category>
		<category><![CDATA[mobile commerce]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Rich Harmatiuk]]></category>
		<category><![CDATA[smartphones]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2228</guid>
		<description><![CDATA[I received an email invitation today to a view a recorded Webinar about mobile commerce hosted by  San Diego-based cross-channel commerce solutions provider Escalate Retail. The Webinar, &#8220;m-Commerce: The Gateway to Buy Anywhere, Fulfill Anywhere Commerce,&#8221; demonstrates how retailers are able to enhance the consumer shopping experience by incorporating the mobile channel (You can listen [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/07/31/the-mobile-consumer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Snapple&#8217;s Being &#8220;Very New York,&#8221; Giving Away Pizza</title>
		<link>http://www.destinationcrmblog.com/2009/05/04/snapples-being-very-new-york-giving-away-pizza/</link>
		<comments>http://www.destinationcrmblog.com/2009/05/04/snapples-being-very-new-york-giving-away-pizza/#comments</comments>
		<pubDate>Mon, 04 May 2009 16:57:05 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[discount]]></category>
		<category><![CDATA[free]]></category>
		<category><![CDATA[New York]]></category>
		<category><![CDATA[pizza]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Snapple]]></category>
		<category><![CDATA[Spinelli's]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1531</guid>
		<description><![CDATA[










Lauren and I just walked a couple blocks to Spinelli&#8217;s Pizza on 7th Ave between W. 33rd and 34th Street. We had heard there would be free pizza.Unfortunately, we were 20 minutes too late.
Apparently, Snapple is doing its tour of New York and giving away samples of Snapple beverages and on top of that, free [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/05/04/snapples-being-very-new-york-giving-away-pizza/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Retailers and Vendors Get Earthy</title>
		<link>http://www.destinationcrmblog.com/2009/04/22/retailers-and-vendors-get-earthy/</link>
		<comments>http://www.destinationcrmblog.com/2009/04/22/retailers-and-vendors-get-earthy/#comments</comments>
		<pubDate>Wed, 22 Apr 2009 19:52:25 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Delta Airlines]]></category>
		<category><![CDATA[Earth Day]]></category>
		<category><![CDATA[Ikea]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Polish Bar]]></category>
		<category><![CDATA[promotions]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[wal-mart]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1428</guid>
		<description><![CDATA[As I&#8217;m sure you have noticed from various media outlets, promotions, events, etc, that today is Earth Today. It&#8217;s a nice chance to raise awareness about our environment and what we could be doing to live more sustainably. It&#8217;s also interesting to see how various retailers are using the day to promote their green or [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/04/22/retailers-and-vendors-get-earthy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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