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	<title>CRM Magazine Blog &#187; RatePoint</title>
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		<title>Giving the Gift of Quality Service</title>
		<link>http://www.destinationcrmblog.com/2008/10/31/giving-the-gift-of-quality-service/</link>
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		<pubDate>Fri, 31 Oct 2008 13:23:47 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
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		<description><![CDATA[First, Happy Halloween!
OK, that&#8217;s out of the way. To me, the best part about Halloween is that it marks the unofficial beginning of the holiday shopping season. At Macy&#8217;s in Herald Square, just a quick jaunt around the corner from CRM magazine&#8217;s office in Midtown Manhattan, you can already see Christmas lights being strewn up [...]]]></description>
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