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	<title>CRM Magazine Blog &#187; Macy&#8217;s</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>Scoring Deals with Viral Codes</title>
		<link>http://www.destinationcrmblog.com/2009/10/02/scoring-deals-with-viral-codes/</link>
		<comments>http://www.destinationcrmblog.com/2009/10/02/scoring-deals-with-viral-codes/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 17:02:59 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Channel Advisor]]></category>
		<category><![CDATA[Charles Nicholls]]></category>
		<category><![CDATA[coupon]]></category>
		<category><![CDATA[Coupon Cabin]]></category>
		<category><![CDATA[couponcabin.com]]></category>
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		<category><![CDATA[Macy's]]></category>
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		<category><![CDATA[Retailmenot.com]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[SeeWhy]]></category>
		<category><![CDATA[sharing]]></category>
		<category><![CDATA[social sharing]]></category>
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		<category><![CDATA[voucher]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2563</guid>
		<description><![CDATA[According to a recent study by Channel Advisor, consumers are getting more savvy when it comes to researching products before making a purchase. That&#8217;s not exactly new news. But consumer activity in finding promotions, coupons, and viral codes is increasing &#8212; much to the chagrin of online retails. Sites such as CouponCabin.com and RetailMeNot.com are [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Retailers and Vendors Get Earthy</title>
		<link>http://www.destinationcrmblog.com/2009/04/22/retailers-and-vendors-get-earthy/</link>
		<comments>http://www.destinationcrmblog.com/2009/04/22/retailers-and-vendors-get-earthy/#comments</comments>
		<pubDate>Wed, 22 Apr 2009 19:52:25 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Delta Airlines]]></category>
		<category><![CDATA[Earth Day]]></category>
		<category><![CDATA[Ikea]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Polish Bar]]></category>
		<category><![CDATA[promotions]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[wal-mart]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1428</guid>
		<description><![CDATA[As I&#8217;m sure you have noticed from various media outlets, promotions, events, etc, that today is Earth Today. It&#8217;s a nice chance to raise awareness about our environment and what we could be doing to live more sustainably. It&#8217;s also interesting to see how various retailers are using the day to promote their green or [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Black Friday Roundup: Here Comes Cyber Monday</title>
		<link>http://www.destinationcrmblog.com/2008/11/30/black-friday-roundup-here-comes-cyber-monday/</link>
		<comments>http://www.destinationcrmblog.com/2008/11/30/black-friday-roundup-here-comes-cyber-monday/#comments</comments>
		<pubDate>Mon, 01 Dec 2008 02:34:53 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[amazon.com]]></category>
		<category><![CDATA[Barnes and Noble]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[browsing behavior]]></category>
		<category><![CDATA[Buy.com]]></category>
		<category><![CDATA[Coremetrics]]></category>
		<category><![CDATA[Costco]]></category>
		<category><![CDATA[Cyber Monday]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[hallmark.com]]></category>
		<category><![CDATA[holiday]]></category>
		<category><![CDATA[holiday season]]></category>
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		<category><![CDATA[Kmart]]></category>
		<category><![CDATA[Kohl's]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[National Retail Federation]]></category>
		<category><![CDATA[nintendo]]></category>
		<category><![CDATA[NRF]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[Overstock.com]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retail forecasts]]></category>
		<category><![CDATA[retailer]]></category>
		<category><![CDATA[Saks]]></category>
		<category><![CDATA[saks fifth avenue]]></category>
		<category><![CDATA[saksfifthavenue.com]]></category>
		<category><![CDATA[sears]]></category>
		<category><![CDATA[sears.com]]></category>
		<category><![CDATA[shopping]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[Thanksgiving]]></category>
		<category><![CDATA[wal-mart]]></category>
		<category><![CDATA[wii]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=791</guid>
		<description><![CDATA[We&#8217;ve been writing quite a bit recently about the doom-and-gloom mentality that&#8217;s gripping the retail community:

Black Friday Predictions
The Litany of Retail Woe: 50 Chains Shutting Stores
2009 Holiday Retail Forecast: &#8220;It&#8217;s Going To Be a Disaster.&#8221;
A depressed shopping season may lead to a transformation of consumer behavior &#8212; and the disappearance of several brand-name retailers. 
Insight: [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Litany of Retail Woe: 50 Chains Shutting Stores</title>
		<link>http://www.destinationcrmblog.com/2008/11/24/the-litany-of-retail-woe-30-chains-shutting-stores/</link>
		<comments>http://www.destinationcrmblog.com/2008/11/24/the-litany-of-retail-woe-30-chains-shutting-stores/#comments</comments>
		<pubDate>Mon, 24 Nov 2008 20:50:42 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Accessories]]></category>
		<category><![CDATA[Ann Taylor]]></category>
		<category><![CDATA[Apparel]]></category>
		<category><![CDATA[auto-supply]]></category>
		<category><![CDATA[Automotive]]></category>
		<category><![CDATA[Banana Republic]]></category>
		<category><![CDATA[bankruptcy]]></category>
		<category><![CDATA[Bennigan’s]]></category>
		<category><![CDATA[Bombay Co.]]></category>
		<category><![CDATA[Boscov's]]></category>
		<category><![CDATA[Caché]]></category>
		<category><![CDATA[Casual Dining]]></category>
		<category><![CDATA[Catherine's]]></category>
		<category><![CDATA[Chapter 11]]></category>
		<category><![CDATA[Charming Shoppes]]></category>
		<category><![CDATA[Circuit City]]></category>
		<category><![CDATA[closing]]></category>
		<category><![CDATA[closings]]></category>
		<category><![CDATA[closure]]></category>
		<category><![CDATA[CompUSA]]></category>
		<category><![CDATA[CostPlus World Market]]></category>
		<category><![CDATA[Crescent]]></category>
		<category><![CDATA[Demo]]></category>
		<category><![CDATA[Department Stores]]></category>
		<category><![CDATA[Dillard's]]></category>
		<category><![CDATA[Disney]]></category>
		<category><![CDATA[Disney Co.]]></category>
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		<category><![CDATA[Eddie Bauer]]></category>
		<category><![CDATA[electronics]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[Ethan Allen]]></category>
		<category><![CDATA[F.Y.E.]]></category>
		<category><![CDATA[Fashion Bug]]></category>
		<category><![CDATA[Foot Locker]]></category>
		<category><![CDATA[For Your Entertainment]]></category>
		<category><![CDATA[Friedman’s]]></category>
		<category><![CDATA[Gap]]></category>
		<category><![CDATA[gift cards]]></category>
		<category><![CDATA[Hollywood Video]]></category>
		<category><![CDATA[Home Depot]]></category>
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		<category><![CDATA[J. Jill]]></category>
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		<category><![CDATA[Jewelry]]></category>
		<category><![CDATA[KB Toys]]></category>
		<category><![CDATA[Kirkland’s Home]]></category>
		<category><![CDATA[Lane Bryant]]></category>
		<category><![CDATA[Levitz Furniture]]></category>
		<category><![CDATA[Lillian Vernon]]></category>
		<category><![CDATA[Linens 'N Things]]></category>
		<category><![CDATA[liquidate]]></category>
		<category><![CDATA[liquidation]]></category>
		<category><![CDATA[Liz Claiborne]]></category>
		<category><![CDATA[Lowe's]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[Mervyns]]></category>
		<category><![CDATA[Mikasa]]></category>
		<category><![CDATA[Movie Gallery]]></category>
		<category><![CDATA[Mrs. Fields]]></category>
		<category><![CDATA[Nextel]]></category>
		<category><![CDATA[Old Navy]]></category>
		<category><![CDATA[Pacific Sunware]]></category>
		<category><![CDATA[Pacsun]]></category>
		<category><![CDATA[Pep Boys]]></category>
		<category><![CDATA[Piercing Pagoda]]></category>
		<category><![CDATA[Rent-A-Center]]></category>
		<category><![CDATA[reorganization]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retailer]]></category>
		<category><![CDATA[Sam Goody]]></category>
		<category><![CDATA[Sharper Image]]></category>
		<category><![CDATA[Shoe Pavilion]]></category>
		<category><![CDATA[Sigrid Olsen]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[Starbucks]]></category>
		<category><![CDATA[stores]]></category>
		<category><![CDATA[Suncoast]]></category>
		<category><![CDATA[Suncoast Motion Picture Co.]]></category>
		<category><![CDATA[Talbots]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Trans World Entertainment]]></category>
		<category><![CDATA[Tweeter Electronics]]></category>
		<category><![CDATA[video-rental]]></category>
		<category><![CDATA[Wherehouse Music]]></category>
		<category><![CDATA[Whitehall Jewelers]]></category>
		<category><![CDATA[Wickes Furniture]]></category>
		<category><![CDATA[Wilson Leather]]></category>
		<category><![CDATA[women's apparel]]></category>
		<category><![CDATA[Zales]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=760</guid>
		<description><![CDATA[A frighteningly long list of retail closures came across the transom during the last few days, and while I haven&#8217;t yet fact-checked every point (stay tuned for links, chronology, etc.), I quickly found enough supporting material to merit republishing and amending the list here. (You may have seen a similar list mass-emailed around; I&#8217;ve added [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2008/11/24/the-litany-of-retail-woe-30-chains-shutting-stores/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Giving the Gift of Quality Service</title>
		<link>http://www.destinationcrmblog.com/2008/10/31/giving-the-gift-of-quality-service/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/31/giving-the-gift-of-quality-service/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 13:23:47 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[company reputation]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer-centric organizations]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Halloween]]></category>
		<category><![CDATA[hiring employees]]></category>
		<category><![CDATA[Holiday shopping]]></category>
		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[Manhattan]]></category>
		<category><![CDATA[RatePoint]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[SMBs]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=619</guid>
		<description><![CDATA[First, Happy Halloween!
OK, that&#8217;s out of the way. To me, the best part about Halloween is that it marks the unofficial beginning of the holiday shopping season. At Macy&#8217;s in Herald Square, just a quick jaunt around the corner from CRM magazine&#8217;s office in Midtown Manhattan, you can already see Christmas lights being strewn up [...]]]></description>
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