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	<title>CRM Magazine Blog &#187; Facebook</title>
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		<title>Nestle&#8217;s Facebook Community: Going from Semi-Sweet to Dark — Right This Second</title>
		<link>http://www.destinationcrmblog.com/2010/03/19/nestles-facebook-community-going-from-semi-sweet-to-dark-%e2%80%94-right-this-second/</link>
		<comments>http://www.destinationcrmblog.com/2010/03/19/nestles-facebook-community-going-from-semi-sweet-to-dark-%e2%80%94-right-this-second/#comments</comments>
		<pubDate>Fri, 19 Mar 2010 16:42:38 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[boycott]]></category>
		<category><![CDATA[communities]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3489</guid>
		<description><![CDATA[You may have already noticed this or heard about it, but Nestle&#8217;s Facebook fan page is currently witnessing an uprising — or a meltdown, or some other chocolate-themed pun I didn&#8217;t already use in the headline of this post.
I&#8217;ll update as things unfold, but it seems that a Facebook &#8220;fan&#8221; modified a Nestle logo to [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<title>GUEST-BLOG: The Social Business Engine Revs Up at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-social-business-engine-revs-up-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-social-business-engine-revs-up-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:16 +0000</pubDate>
		<dc:creator>Mitch Lieberman, vice president, strategic solutions, SugarCRM</dc:creator>
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		<category><![CDATA[Philip Soffer]]></category>
		<category><![CDATA[Prem Kumar Aparanji]]></category>
		<category><![CDATA[prem_k]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3354</guid>
		<description><![CDATA[By Mitch Lieberman, vice president, strategic solutions, SugarCRM
Monday, February 15, 2010
People are the fuel that makes &#8220;the social engine&#8221; run
&#8220;The social engine&#8221; is my own metaphor for what drives social business. My objective is not to cram the word “social” into the first paragraph as many times as possible — it just looks that way. [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Up-Leveling the Conversation: Social Business Insights at #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-up-leveling-the-conversation-social-business-insights-at-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-up-leveling-the-conversation-social-business-insights-at-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:09 +0000</pubDate>
		<dc:creator>Dr. Natalie Petouhoff, Senior Analyst, Forrester Research</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[socialbiz]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[Soffer]]></category>
		<category><![CDATA[Sullivan]]></category>
		<category><![CDATA[summit]]></category>
		<category><![CDATA[Tamis]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3323</guid>
		<description><![CDATA[by Dr. Natalie Petouhoff, senior analyst, Forrester Research
Monday, February 15, 2010

The #SCRM Group. That hashtag — which we use to communicate on Twitter — embodies the very essence of what social media is about: genuine, authentic, direct, and real conversations. Being a participant and a practitioner, I thought I would share my observations and thoughts&#8230; [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Dumbing Down Social CRM #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-dumbing-down-social-crm-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-dumbing-down-social-crm-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:30:01 +0000</pubDate>
		<dc:creator>Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<category><![CDATA[Prem Kumar Aparanji]]></category>
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		<category><![CDATA[Wurtz]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3356</guid>
		<description><![CDATA[By Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions
Monday, February 15, 2010
I was in the U.S. last week. The journey from Bangalore to Washington, D.C., in itself was quite interesting: A three-hop journey (BLR-DBX-ATL-IAD) that took away ~32 hours of my life, but since I traveled west (&#38; I gained time) I really lost [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: 7 SCRM Insights That Will Change the World #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 15:12:45 +0000</pubDate>
		<dc:creator>Kathy Herrmann, partner, Pathlight Solutions</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3328</guid>
		<description><![CDATA[By Kathy Herrmann, partner, Pathlight Solutions. The #SCRM community recently practiced what it's been preaching when Paul Greenberg pulled together the top thought leaders in SCRM to a summit in Washington. Many thanks to Paul for being the magnet that pulled us all together — and my personal thanks for including me in the event.

Where to start? First, much to my surprise, we had almost-full attendance despite the snow and travel challenges. I was a local and almost got scared from braving the roads, but knew I needed to be there given the number of stellar attendees. And I’m pretty darned sure that’s what motivated the other attendees to brave the travel tribulations too.

What I loved about the group was the open discussion, and sometimes debate, within the conference room and in the evenings’ various social gatherings. We don’t always agree with each other, but everyone handles the debates with professional courtesy and a willingness to evolve their thoughts. That’s how we all grow. 7 takeaways that struck the loudest chord for me.]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-7-scrm-insights-that-will-change-the-world-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: The Accidental Community Gathers at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 12:23:00 +0000</pubDate>
		<dc:creator>Brent Leary, cofounder and partner, CRM Essentials</dc:creator>
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		<category><![CDATA[Prem Kumar Aparanji]]></category>
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		<category><![CDATA[Scott Rogers]]></category>
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		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[Soffer]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3322</guid>
		<description><![CDATA[By Brent Leary, cofounder and partner, CRM Essentials
Friday, February 12, 2010
I&#8217;m writing this while on a plane, flying back to Atlanta from Baltimore. I&#8217;m coming back home from BPT Partners&#8217; Social CRM training event that was headed up by Paul Greenberg (aka The Frientor of CRM). The event was held in Herndon, Va., a stone&#8217;s throw [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-the-accidental-community-gathers-at-the-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: Defining and Refining Social CRM at the #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 12:17:17 +0000</pubDate>
		<dc:creator>Mike Fauscette, Group Vice President, Software Business Solutions, IDC</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3319</guid>
		<description><![CDATA[By Michael Fauscette, group vice president, software business solutions, IDC
Monday, February 15, 2010
Last week, I joined a group of social CRM thought leaders — and representatives from 14 software vendors — for a two-day social CRM summit. The event, led by noted CRM author, blogger, and consultant Paul Greenberg and BPT Partners, was held in Herndon, Va. [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/18/guest-blog-defining-and-refining-social-crm-at-the-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>GUEST-BLOG: The State of Social CRM: 6 Takeaways from #SCRMsummit</title>
		<link>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/</link>
		<comments>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 01:43:01 +0000</pubDate>
		<dc:creator>Brian Vellmure, business strategist, Free CRM Strategies</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3308</guid>
		<description><![CDATA[By Brian Vellmure, FreeCRMstrategies,  @CRMstrategies on Twitter

February 12, 2010
One of the worst snowstorms in the  history of our Nation’s capital, the most flight cancellations since  9/11 (almost 6,000), and the closure and inaccessibility of a pre-booked  venue were the circumstances surrounding BPT Partners&#8217; Social  CRM Certification Training, better known to [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2010/02/12/guest-blog-the-state-of-social-crm-6-takeaways-from-scrmsummit/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Long Live the Last-Minute Shopper</title>
		<link>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/</link>
		<comments>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:27:54 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[America's Research Group]]></category>
		<category><![CDATA[ARG]]></category>
		<category><![CDATA[ARG survey]]></category>
		<category><![CDATA[Britt Beemer]]></category>
		<category><![CDATA[comScore]]></category>
		<category><![CDATA[discounts]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Holiday shopping]]></category>
		<category><![CDATA[last-minute shopping]]></category>
		<category><![CDATA[Sephora]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3218</guid>
		<description><![CDATA[I don&#8217;t know about you, but I am nowhere near completing my holiday shopping. In my defense, I aim to finish up in Kansas City so as to not travel with too many gifts. Not surprisingly, my email inbox this month has been filling up with releases about holiday shopping statistics. I&#8217;ve been waiting (procrastinating?) [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Web 2.0 Expo NY, Lessons Learned</title>
		<link>http://www.destinationcrmblog.com/2009/11/20/web-2-0-expo-ny-lessons-learned/</link>
		<comments>http://www.destinationcrmblog.com/2009/11/20/web-2-0-expo-ny-lessons-learned/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 16:07:05 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Baratunde Thurston]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[Danah Boyd]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[IBM Sweet Tweets]]></category>
		<category><![CDATA[Skittles]]></category>
		<category><![CDATA[The Onion]]></category>
		<category><![CDATA[tweet]]></category>
		<category><![CDATA[Tweet Deck]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Twitter stream]]></category>
		<category><![CDATA[w2e]]></category>
		<category><![CDATA[Web 2.0 2009]]></category>
		<category><![CDATA[Web 2.0 Expo]]></category>
		<category><![CDATA[Web 2.0 New York]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3077</guid>
		<description><![CDATA[
Keep your eyes peeled: you never know who might sit down next to you &#8212; a potential mentor, a potential partner, or, in the case of presenter Soren Stamer, a potential wife. Stamer, who presented Tuesday morning on &#8220;Surviving and Thriving in a Web 2.0 World&#8221; met his wife two years ago at the Web 2.0 [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/11/20/web-2-0-expo-ny-lessons-learned/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
	</channel>
</rss>
