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	<title>CRM Magazine Blog &#187; Experian</title>
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		<title>News &amp; Notes: Forrester Customer Experience Forum</title>
		<link>http://www.destinationcrmblog.com/2009/06/23/news-notes-forrester-customer-experience-forum/</link>
		<comments>http://www.destinationcrmblog.com/2009/06/23/news-notes-forrester-customer-experience-forum/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 14:38:48 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Bruce Temkin]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer centricity]]></category>
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		<category><![CDATA[Experian]]></category>
		<category><![CDATA[FCXP09]]></category>
		<category><![CDATA[forrester]]></category>
		<category><![CDATA[Grand Hyatt New York]]></category>
		<category><![CDATA[maturity]]></category>
		<category><![CDATA[Natalie Petouhoff]]></category>
		<category><![CDATA[Progressive]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Vanguard]]></category>

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		<description><![CDATA[As Forrester Research&#8217;s Customer Experience Forum continues on its second &#8212; and last &#8212; day here at the Grand Hyatt New York right next door to Grand Central Terminal, the sentiment here seems to be one of not if customer experience is necessary, but rather when &#8212; and how. Fostering a quality customer experience no [...]]]></description>
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