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	<title>CRM Magazine Blog &#187; economy</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>Are Consumers More Confident or Just Tired of Conserving?</title>
		<link>http://www.destinationcrmblog.com/2009/07/16/are-consumers-more-confident-or-just-tired-of-conserving/</link>
		<comments>http://www.destinationcrmblog.com/2009/07/16/are-consumers-more-confident-or-just-tired-of-conserving/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 19:43:52 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[2009 Online Buyer Economic Trend Study]]></category>
		<category><![CDATA[back-to-school spending]]></category>
		<category><![CDATA[consumer buying habits]]></category>
		<category><![CDATA[consumer confidence]]></category>
		<category><![CDATA[economic recession]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[IDC]]></category>
		<category><![CDATA[PC Market]]></category>
		<category><![CDATA[Performics]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[saving]]></category>
		<category><![CDATA[spending]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2190</guid>
		<description><![CDATA[Search engine marketing company Performics recently released results of its “2009 Online Buyer Economic Trend Study.&#8221; The report tracks online buying behavior of consumers over three months (April, May, June). Results from June are interesting &#8212; consumers not only appear to be spending more, but seem to have altered their mindsets in terms of the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Social Media Maturity Model: Moving Communication from Dictation to Collaboration</title>
		<link>http://www.destinationcrmblog.com/2009/06/12/social-media-maturity-model-moving-communication-from-dictation-to-collaboration/</link>
		<comments>http://www.destinationcrmblog.com/2009/06/12/social-media-maturity-model-moving-communication-from-dictation-to-collaboration/#comments</comments>
		<pubDate>Sat, 13 Jun 2009 02:03:02 +0000</pubDate>
		<dc:creator>Ryan Zuk, APR, senior media and analyst relations manager, Sage CRM Solutions</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[30 Days]]></category>
		<category><![CDATA[30 People]]></category>
		<category><![CDATA[30 people 30 posts 30 days]]></category>
		<category><![CDATA[30 Posts]]></category>
		<category><![CDATA[30 Posts 30 People 30 Days]]></category>
		<category><![CDATA[303030]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[bloggers]]></category>
		<category><![CDATA[buyer persona]]></category>
		<category><![CDATA[buyer-persona concept]]></category>
		<category><![CDATA[Cerado]]></category>
		<category><![CDATA[Christopher Carfi]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[conversations]]></category>
		<category><![CDATA[corporate communications]]></category>
		<category><![CDATA[crm 101]]></category>
		<category><![CDATA[crm 2.0]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[customer centricity]]></category>
		<category><![CDATA[customer relations]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[david meerman scott]]></category>
		<category><![CDATA[dictation]]></category>
		<category><![CDATA[direct communication]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Esteban Kolsky]]></category>
		<category><![CDATA[experiment]]></category>
		<category><![CDATA[forrester]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[IDC]]></category>
		<category><![CDATA[implementation]]></category>
		<category><![CDATA[indirect communication]]></category>
		<category><![CDATA[influencers]]></category>
		<category><![CDATA[jeremiah owyang]]></category>
		<category><![CDATA[long tail]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[Mike Fauscette]]></category>
		<category><![CDATA[monitoring]]></category>
		<category><![CDATA[participation]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[pr]]></category>
		<category><![CDATA[prsa]]></category>
		<category><![CDATA[public relations]]></category>
		<category><![CDATA[real time]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[ryan zuk]]></category>
		<category><![CDATA[ryanzuk]]></category>
		<category><![CDATA[sage]]></category>
		<category><![CDATA[sage crm solutions]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[social]]></category>
		<category><![CDATA[social commerce]]></category>
		<category><![CDATA[social crm]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[social media maturity]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[The 56 Group]]></category>
		<category><![CDATA[virtual]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1913</guid>
		<description><![CDATA[By Ryan Zuk, senior media and analyst relations manager, Sage CRM Solutions. Now more than ever, we need to get to know our people better, learn what motivates them, and use this information to create connections that sustain and grow successful businesses. Genuine conversations remain the best way to do this, despite all the fancy Web and social networking tools now available to us. To successfully relate to customers in our right-now, no-waiting economy, indirect communication needs to give way to direct communication, and, as the Social Media Maturity Model indicates in its upper-right quadrant, dictating needs to evolve into collaborating.]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Online Banking 2.0: The Recession Edition</title>
		<link>http://www.destinationcrmblog.com/2009/04/17/online-banking-20-the-recession-edition/</link>
		<comments>http://www.destinationcrmblog.com/2009/04/17/online-banking-20-the-recession-edition/#comments</comments>
		<pubDate>Fri, 17 Apr 2009 14:48:55 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[banks]]></category>
		<category><![CDATA[credit unions]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer intimacy]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[entitlements engine]]></category>
		<category><![CDATA[financial institutions]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[UI]]></category>
		<category><![CDATA[user interface]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1381</guid>
		<description><![CDATA[Let&#8217;s face it &#8212; the financial services industry is taking a beating right now. The hope is that it will continue to move forward, despite the Rocky Balboa-esque multiple blows to the head it has taken lately.
That&#8217;s why it&#8217;s no surprise that this vertical, arguably as much &#8212; if not more &#8212; than any other [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Pay Up&#8230; Or Don&#8217;t.</title>
		<link>http://www.destinationcrmblog.com/2009/03/18/pay-up-or-dont/</link>
		<comments>http://www.destinationcrmblog.com/2009/03/18/pay-up-or-dont/#comments</comments>
		<pubDate>Wed, 18 Mar 2009 16:36:40 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[American Morning]]></category>
		<category><![CDATA[CNN]]></category>
		<category><![CDATA[Dwight Schrute]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Howard Kurtz]]></category>
		<category><![CDATA[Java Street Cafe]]></category>
		<category><![CDATA[John Roberts]]></category>
		<category><![CDATA[price]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Sam Lippert]]></category>
		<category><![CDATA[The Office]]></category>
		<category><![CDATA[value]]></category>
		<category><![CDATA[Washington Post]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1302</guid>
		<description><![CDATA[There&#8217;s a cafe in Kettering, Ohio where the owner is, &#8220;allow[ing] the patrons to decide how much to pay for their meal.&#8221;
In this economy, consumers are told not to be so frivolous with their money, and yet, it&#8217;s precisely their spending that will bring us out of the recession &#8212; so why not have them [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/03/18/pay-up-or-dont/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Update: Infusionsoft Doubles Your Sales</title>
		<link>http://www.destinationcrmblog.com/2009/02/05/update-infusionsoft-doubles-your-sales/</link>
		<comments>http://www.destinationcrmblog.com/2009/02/05/update-infusionsoft-doubles-your-sales/#comments</comments>
		<pubDate>Thu, 05 Feb 2009 20:09:31 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer count]]></category>
		<category><![CDATA[double your sales]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Infusionsoft]]></category>
		<category><![CDATA[marketing automation]]></category>
		<category><![CDATA[promotions]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[small business marketing]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=1050</guid>
		<description><![CDATA[Two weeks ago, I blogged about Infusionsoft&#8217;s (the marketing automation software provider for small businesses) announcement to double the sales within a 3-month time span for any new customers that sign on.
I linked to a the trial run of Infusionsoft&#8217;s &#8220;Double Your Sales&#8221; guarantee in which the vendor more than doubled the sales for the [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2009/02/05/update-infusionsoft-doubles-your-sales/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Desperate Smell of Christmas</title>
		<link>http://www.destinationcrmblog.com/2008/12/15/the-desperate-smell-of-christmas/</link>
		<comments>http://www.destinationcrmblog.com/2008/12/15/the-desperate-smell-of-christmas/#comments</comments>
		<pubDate>Mon, 15 Dec 2008 16:33:34 +0000</pubDate>
		<dc:creator>Marshall Lager, contributor, CRM magazine</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Charles Dickens]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[holiday season]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[opt out]]></category>
		<category><![CDATA[spam]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=864</guid>
		<description><![CDATA[So I&#8217;ve been out of the office a lot in the past three weeks, as you may have noticed. While this means I haven&#8217;t been able to interact much with CRM&#8217;s readers or staff, it does mean that I&#8217;ve had more time to notice trends in my personal inbox. The major one I&#8217;ve seen is [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>LiveOps Bolsters Executive Team</title>
		<link>http://www.destinationcrmblog.com/2008/12/05/liveops-bolsters-executive-team/</link>
		<comments>http://www.destinationcrmblog.com/2008/12/05/liveops-bolsters-executive-team/#comments</comments>
		<pubDate>Fri, 05 Dec 2008 16:19:26 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Genesys Telecommunications Labs]]></category>
		<category><![CDATA[LiveOps]]></category>
		<category><![CDATA[Nuance Communications]]></category>
		<category><![CDATA[on-demand]]></category>
		<category><![CDATA[scalability]]></category>
		<category><![CDATA[virtual contact center]]></category>
		<category><![CDATA[WAHAs]]></category>
		<category><![CDATA[Wes Hayden]]></category>
		<category><![CDATA[work-at-home agents]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=817</guid>
		<description><![CDATA[This week, Santa Clara, Calif.-based virtual contact center platform company LiveOps announced several new additions to its executive team in its quest to become the leader in the on-demand customer service space.
Notably, industry veteran Wes Hayden, who served as president and chief executive officer at Genesys Telecommunications Labs before most recently acting as president for [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2008/12/05/liveops-bolsters-executive-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Softer Side of CRM</title>
		<link>http://www.destinationcrmblog.com/2008/11/26/the-softer-side-of-crm/</link>
		<comments>http://www.destinationcrmblog.com/2008/11/26/the-softer-side-of-crm/#comments</comments>
		<pubDate>Wed, 26 Nov 2008 16:40:51 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Chelsea Piers]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[FeedingNYC]]></category>
		<category><![CDATA[holiday season]]></category>
		<category><![CDATA[LivePerson]]></category>
		<category><![CDATA[Thanksgiving]]></category>
		<category><![CDATA[volunteering]]></category>
		<category><![CDATA[Web Interaction Management]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=773</guid>
		<description><![CDATA[
In a time when many are focused on the perils of the economic downturn and what it can mean for their bottom line, we forget about those who are less fortunate.
Yesterday, 200 FeedingNYC volunteers congregated at Chelsea Piers to package and transport more than 2,000 Thanksgiving dinners for underprivileged families throughout New York City.
Founded in [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2008/11/26/the-softer-side-of-crm/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Amdocs Acquires ChangingWorlds</title>
		<link>http://www.destinationcrmblog.com/2008/11/14/amdocs-acquires-changingworlds/</link>
		<comments>http://www.destinationcrmblog.com/2008/11/14/amdocs-acquires-changingworlds/#comments</comments>
		<pubDate>Fri, 14 Nov 2008 16:03:48 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[acquisition]]></category>
		<category><![CDATA[Amdocs]]></category>
		<category><![CDATA[ChangingWorlds]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience portfolio]]></category>
		<category><![CDATA[customer experience sytems]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[personalization]]></category>
		<category><![CDATA[service provider]]></category>
		<category><![CDATA[touchpoints]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=725</guid>
		<description><![CDATA[Let&#8217;s face it &#8212; the economy is a mess. Cost of living is up, stock shares go on hourly roller coaster rides you normally have to wait in line for hours to ride at Six Flags, and now people are trying to figure out how to buy gifts this holiday season while still being able [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2008/11/14/amdocs-acquires-changingworlds/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Exclusive: Denny&#8217;s CEO Says Price Cuts Will Never Be the Main Course</title>
		<link>http://www.destinationcrmblog.com/2008/11/03/exclusive-dennys-ceo-says-pricecuts-will-never-be-the-main-course/</link>
		<comments>http://www.destinationcrmblog.com/2008/11/03/exclusive-dennys-ceo-says-pricecuts-will-never-be-the-main-course/#comments</comments>
		<pubDate>Mon, 03 Nov 2008 20:50:04 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Denny's]]></category>
		<category><![CDATA[discount]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[food]]></category>
		<category><![CDATA[food industry]]></category>
		<category><![CDATA[incremental value]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Nelson Marchioli]]></category>
		<category><![CDATA[price]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[restaurant]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[wal-mart]]></category>
		<category><![CDATA[walmart]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=629</guid>
		<description><![CDATA[Back in October, I wrote about Denny&#8217;s latest promotion, the $4 Weekday Express Slam, designed to lure customers into the restaurant with a &#8220;slamming&#8221; deal.
I had the opportunity to speak with Denny’s CEO Nelson Marchioli last Friday about the campaign and how he sees the restaurant industry faring in this economy. The interview after the [...]]]></description>
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