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	<title>CRM Magazine Blog &#187; destinationCRM 2008</title>
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		<title>Full Circle</title>
		<link>http://www.destinationcrmblog.com/2009/08/25/full-circle/</link>
		<comments>http://www.destinationcrmblog.com/2009/08/25/full-circle/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 15:41:54 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2332</guid>
		<description><![CDATA[It&#8217;s been just more than one year since we kicked off our blog in conjunction with last year&#8217;s conference, destinationCRM 2008. One of my first posts had to do with a keynote address at that time which talked about CRM and customer experience management (CEM). Namely, whether or not the CEM acronym would take over, [...]]]></description>
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		<title>SugarCRM Opens Version 5.1 for the Masses</title>
		<link>http://www.destinationcrmblog.com/2008/08/28/sugarcrm-opens-version-51-for-the-masses/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/28/sugarcrm-opens-version-51-for-the-masses/#comments</comments>
		<pubDate>Thu, 28 Aug 2008 16:37:17 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[2008 CRM Market Awards]]></category>
		<category><![CDATA[Adempiere]]></category>
		<category><![CDATA[Compiere]]></category>
		<category><![CDATA[Concursive]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[Open-Source CRM]]></category>
		<category><![CDATA[product roadmap]]></category>
		<category><![CDATA[RIM]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Sugar 5.0]]></category>
		<category><![CDATA[Sugar 5.1]]></category>
		<category><![CDATA[Sugar CRM]]></category>
		<category><![CDATA[user interface]]></category>
		<category><![CDATA[vTiger]]></category>
		<category><![CDATA[xTuple]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=93</guid>
		<description><![CDATA[Open-source CRM continues to grow in popularity, and visibility, in large part to the reported success of Cupertino, Calif.-based SugarCRM, now disclosing that it supports 400,000 users on 50,000 installations in worldwide. Noting the growing trend, CRM magazine introduced the market as one of our Market Leader categories in this year&#8217;s Market Awards.
SugarCRM took the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Smart Apps, Smartphones, Smart People</title>
		<link>http://www.destinationcrmblog.com/2008/08/26/smart-apps-smartphones-smart-people/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/26/smart-apps-smartphones-smart-people/#comments</comments>
		<pubDate>Tue, 26 Aug 2008 16:15:42 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[customer data]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[Google maps]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile CRM]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[smartphones]]></category>
		<category><![CDATA[SMBs]]></category>
		<category><![CDATA[viral marketing]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=77</guid>
		<description><![CDATA[Yesterday I wrote a story for destinationCRM.com about Maximizer Software&#8217;s announcement of its Mobile CRM branding. Along with the press release, the folks at Maximizer passed along a YouTube video that demonstrates the need for accessing CRM, even on-the-go.
The video is pretty funny, and as Laurie McCabe (SMB analyst with AMI-Partners) points out, it&#8217;s a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Small but Important Touch</title>
		<link>http://www.destinationcrmblog.com/2008/08/22/the-small-but-important-touch/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/22/the-small-but-important-touch/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 16:11:19 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[CRM magazine blog]]></category>
		<category><![CDATA[customer centricity]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=65</guid>
		<description><![CDATA[In digesting all of the customer service tracks at our recently completed destinationCRM 2008 conference in Manhattan, there is one anecdote that continues to stick in my mind. In his keynote, Lior Arussy, president of customer experience consulting firm Strativity Group, told a story about Commerce Bank&#8211;fairly popular in New York City.
The branches of this [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Clash of the Generations in the Contact Center</title>
		<link>http://www.destinationcrmblog.com/2008/08/20/clash-of-the-generations-in-the-contact-center/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/20/clash-of-the-generations-in-the-contact-center/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 14:35:46 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[agent attrition]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[CRM magazine blog]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[Generation X]]></category>
		<category><![CDATA[Generation Y]]></category>
		<category><![CDATA[generational clashes]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=51</guid>
		<description><![CDATA[Keith Dawson, principal analyst for contact centers at Frost &#38; Sullivan, made a very interesting point during his session on empowering employees with the right tools and authority in order to deliver &#8220;exceptional customer experiences&#8221; at the destinationCRM 2008 Conference in the heart of Times Square.
He postulated that there is a clear progression of generations [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>CEM, CRM, and You</title>
		<link>http://www.destinationcrmblog.com/2008/08/19/cem-crm-and-you/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/19/cem-crm-and-you/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 15:03:38 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[Lior Arussy]]></category>
		<category><![CDATA[New York]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=32</guid>
		<description><![CDATA[Lior Arussy, president of Strativity Group, a customer experience consulting firm, just completed his keynote speech on preparing for the new customer, enhancing the customer experience in order to stay competitive in a shifting marketplace to kickoff the first day of destinationCRM 2008. Located at the New York Marriott Marquis a stone&#8217;s throw away from [...]]]></description>
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