http://www.destinationcrmblog.com A blog from the editors of CRM magazine Thu, 12 Aug 2010 19:14:17 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/ http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/#comments Fri, 14 Aug 2009 13:57:49 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2295 http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/feed/ 12 http://www.destinationcrmblog.com/2009/05/07/guest-blog-your-opinion-counts-especially-when-you-participate/ http://www.destinationcrmblog.com/2009/05/07/guest-blog-your-opinion-counts-especially-when-you-participate/#comments Thu, 07 May 2009 04:01:46 +0000 Dr. Natalie Petouhoff, Senior Analyst, Forrester Research http://www.destinationcrmblog.com/?p=1442 http://www.destinationcrmblog.com/2009/05/07/guest-blog-your-opinion-counts-especially-when-you-participate/feed/ 0 http://www.destinationcrmblog.com/2009/05/01/have-you-given-your-contact-center-a-check-up/ http://www.destinationcrmblog.com/2009/05/01/have-you-given-your-contact-center-a-check-up/#comments Fri, 01 May 2009 13:42:33 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=1509 http://www.destinationcrmblog.com/2009/05/01/have-you-given-your-contact-center-a-check-up/feed/ 0 http://www.destinationcrmblog.com/2009/04/30/guest-blog-when-were-you-happily-surprised-by-customer-service/ http://www.destinationcrmblog.com/2009/04/30/guest-blog-when-were-you-happily-surprised-by-customer-service/#comments Thu, 30 Apr 2009 05:24:03 +0000 Dr. Natalie Petouhoff, Senior Analyst, Forrester Research http://www.destinationcrmblog.com/?p=1445 http://www.destinationcrmblog.com/2009/04/30/guest-blog-when-were-you-happily-surprised-by-customer-service/feed/ 6 http://www.destinationcrmblog.com/2009/02/06/clint-eastwood-customer-care-and-you/ http://www.destinationcrmblog.com/2009/02/06/clint-eastwood-customer-care-and-you/#comments Fri, 06 Feb 2009 13:15:51 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=1044 http://www.destinationcrmblog.com/2009/02/06/clint-eastwood-customer-care-and-you/feed/ 1 http://www.destinationcrmblog.com/2009/01/16/rewarding-customer-service/ http://www.destinationcrmblog.com/2009/01/16/rewarding-customer-service/#comments Fri, 16 Jan 2009 14:31:19 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=974 http://www.destinationcrmblog.com/2009/01/16/rewarding-customer-service/feed/ 0 http://www.destinationcrmblog.com/2008/12/12/dont-always-blame-your-csr/ http://www.destinationcrmblog.com/2008/12/12/dont-always-blame-your-csr/#comments Fri, 12 Dec 2008 17:57:58 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=853 http://www.destinationcrmblog.com/2008/12/12/dont-always-blame-your-csr/feed/ 3 http://www.destinationcrmblog.com/2008/11/19/managing-a-successful-customer-service-team/ http://www.destinationcrmblog.com/2008/11/19/managing-a-successful-customer-service-team/#comments Wed, 19 Nov 2008 14:39:36 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=739 http://www.destinationcrmblog.com/2008/11/19/managing-a-successful-customer-service-team/feed/ 0 http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/ http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/#comments Thu, 30 Oct 2008 19:11:03 +0000 Lauren McKay http://www.destinationcrmblog.com/?p=602 http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/feed/ 2 http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/ http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/#comments Mon, 06 Oct 2008 12:36:56 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=440 http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/feed/ 2