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		<title>Distinguishing Robocalls from Legitimacy</title>
		<link>http://www.destinationcrmblog.com/2008/11/07/robocalls/</link>
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		<pubDate>Fri, 07 Nov 2008 16:11:38 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
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		<description><![CDATA[Companies face a difficult challenge with a tight economy and increasing customer expectations. How can they get their message out to constituents without spending more money on live agents, direct mailings, and face-to-face interactions? Unfortunately, the answer for many comes in the form of myriad automated calls pushed out to individuals at all hours of [...]]]></description>
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		<title>Customer Experience: Lifeboat for Today&#8217;s Economy?</title>
		<link>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/#comments</comments>
		<pubDate>Mon, 06 Oct 2008 12:36:56 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
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		<description><![CDATA[In the ramp up for Bozeman, Mont.-based on-demand customer experience management provider RightNow Technologies&#8217; Summit 2008 here in Colorado Springs, you can expect many of the attendees to yearn for &#8212; and ask about &#8212; ways to continue to improve their companies&#8217; customer experiences amidst an economy that has taken the country for a roller-coaster [...]]]></description>
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