http://www.destinationcrmblog.com A blog from the editors of CRM magazine Thu, 12 Aug 2010 19:14:17 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/ http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/#comments Mon, 07 Dec 2009 17:01:49 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=3177 http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/feed/ 3 http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/ http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/#comments Wed, 02 Dec 2009 21:31:57 +0000 Ken Redekop, director, customer experience management solutions, Telus http://www.destinationcrmblog.com/?p=3154 http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/feed/ 2 http://www.destinationcrmblog.com/2009/08/24/how-macroeconomics-affect-the-contact-center/ http://www.destinationcrmblog.com/2009/08/24/how-macroeconomics-affect-the-contact-center/#comments Mon, 24 Aug 2009 16:54:44 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2323 http://www.destinationcrmblog.com/2009/08/24/how-macroeconomics-affect-the-contact-center/feed/ 1 http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/ http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/#comments Fri, 14 Aug 2009 13:57:49 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2295 http://www.destinationcrmblog.com/2009/08/14/poor-customer-experience-costs-billions/feed/ 12 http://www.destinationcrmblog.com/2009/08/10/support-as-a-career-destination-not-a-journey/ http://www.destinationcrmblog.com/2009/08/10/support-as-a-career-destination-not-a-journey/#comments Mon, 10 Aug 2009 14:27:35 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2271 http://www.destinationcrmblog.com/2009/08/10/support-as-a-career-destination-not-a-journey/feed/ 0 http://www.destinationcrmblog.com/2009/08/06/experimenting-with-customer-experience/ http://www.destinationcrmblog.com/2009/08/06/experimenting-with-customer-experience/#comments Thu, 06 Aug 2009 12:34:42 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2250 http://www.destinationcrmblog.com/2009/08/06/experimenting-with-customer-experience/feed/ 1 http://www.destinationcrmblog.com/2009/07/24/can-going-green-improve-sales/ http://www.destinationcrmblog.com/2009/07/24/can-going-green-improve-sales/#comments Fri, 24 Jul 2009 14:25:25 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=2212 http://www.destinationcrmblog.com/2009/07/24/can-going-green-improve-sales/feed/ 2 http://www.destinationcrmblog.com/2009/06/13/social-media-maturity-model-the-social-work-of-community-service/ http://www.destinationcrmblog.com/2009/06/13/social-media-maturity-model-the-social-work-of-community-service/#comments Sat, 13 Jun 2009 06:50:31 +0000 Ian Jacobs, senior analyst, Datamonitor http://www.destinationcrmblog.com/?p=1940 http://www.destinationcrmblog.com/2009/06/13/social-media-maturity-model-the-social-work-of-community-service/feed/ 0 http://www.destinationcrmblog.com/2009/05/21/deep-breaths/ http://www.destinationcrmblog.com/2009/05/21/deep-breaths/#comments Thu, 21 May 2009 12:39:42 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=1702 http://www.destinationcrmblog.com/2009/05/21/deep-breaths/feed/ 1 http://www.destinationcrmblog.com/2009/05/08/shore-ing-up-votes-at-home/ http://www.destinationcrmblog.com/2009/05/08/shore-ing-up-votes-at-home/#comments Fri, 08 May 2009 13:25:54 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=1543 http://www.destinationcrmblog.com/2009/05/08/shore-ing-up-votes-at-home/feed/ 0