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	<title>CRM Magazine Blog &#187; Christmas</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>A Traveling Tailspin</title>
		<link>http://www.destinationcrmblog.com/2008/12/30/a-traveling-tailspin/</link>
		<comments>http://www.destinationcrmblog.com/2008/12/30/a-traveling-tailspin/#comments</comments>
		<pubDate>Tue, 30 Dec 2008 19:53:38 +0000</pubDate>
		<dc:creator>Lauren McKay</dc:creator>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=894</guid>
		<description><![CDATA[Remember the days when after your flight landed, you could walk out of airport gate and straight into the arms of smiling and welcoming family members? Well, security measures have made that impossible in this day and age. And if that was  even possible, last weekend, those family members awaiting your arrival were likely [...]]]></description>
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		<title>The Amazing Amazon</title>
		<link>http://www.destinationcrmblog.com/2008/12/29/the-amazing-amazon/</link>
		<comments>http://www.destinationcrmblog.com/2008/12/29/the-amazing-amazon/#comments</comments>
		<pubDate>Mon, 29 Dec 2008 17:46:17 +0000</pubDate>
		<dc:creator>Jessica Tsai</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[amazon.com]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[e-retail]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=881</guid>
		<description><![CDATA[And here you were thinking you had to be dirt cheap to be successful in this economy.
Predictions that only Walmart would be this holiday&#8217;s only victor were soon shattered when we woke up on a brisk Friday morning, the day after Christmas, to reports that this holiday season was Amazon&#8217;s &#8220;best ever.&#8221; Ah, lucky number [...]]]></description>
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		<title>Uncharitable Web Self-Service</title>
		<link>http://www.destinationcrmblog.com/2008/12/23/uncharitable-web-self-service/</link>
		<comments>http://www.destinationcrmblog.com/2008/12/23/uncharitable-web-self-service/#comments</comments>
		<pubDate>Tue, 23 Dec 2008 19:38:28 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[CRM]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=872</guid>
		<description><![CDATA[&#8216;Tis the season for charitable giving, right? Despite the recession, nonprofit organizations and other charities still have a job to do &#8212; even if it will be harder to get many to give the same amount, if any, as years past according to a New York Times article.
In order to do my small part, I [...]]]></description>
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		<title>Giving the Gift of Quality Service</title>
		<link>http://www.destinationcrmblog.com/2008/10/31/giving-the-gift-of-quality-service/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/31/giving-the-gift-of-quality-service/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 13:23:47 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[company reputation]]></category>
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		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer-centric organizations]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Halloween]]></category>
		<category><![CDATA[hiring employees]]></category>
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		<category><![CDATA[Macy's]]></category>
		<category><![CDATA[Manhattan]]></category>
		<category><![CDATA[RatePoint]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[SMBs]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=619</guid>
		<description><![CDATA[First, Happy Halloween!
OK, that&#8217;s out of the way. To me, the best part about Halloween is that it marks the unofficial beginning of the holiday shopping season. At Macy&#8217;s in Herald Square, just a quick jaunt around the corner from CRM magazine&#8217;s office in Midtown Manhattan, you can already see Christmas lights being strewn up [...]]]></description>
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