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	<title>CRM Magazine Blog &#187; CEM</title>
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	<link>http://www.destinationcrmblog.com</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>GUEST-BLOG: Is Customer Feedback on Your Holiday Wish List?</title>
		<link>http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/</link>
		<comments>http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 21:31:57 +0000</pubDate>
		<dc:creator>Ken Redekop, director, customer experience management solutions, Telus</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
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		<category><![CDATA[customer experience management]]></category>
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		<category><![CDATA[Strativity Group]]></category>
		<category><![CDATA[Telus]]></category>
		<category><![CDATA[Universal McCann]]></category>
		<category><![CDATA[voice of the customer]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=3154</guid>
		<description><![CDATA[The holidays can be as stressful as they are wonderful. To avoid being a Grinch this year, make sure you're delivering the best customer experience.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>ARCHIVE: destinationCRMblog.com Posts, October 2009</title>
		<link>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/</link>
		<comments>http://www.destinationcrmblog.com/2009/11/24/archive-destinationcrmblog-com-posts-october-2009/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 19:06:45 +0000</pubDate>
		<dc:creator>Joshua Weinberger</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[#cbsm]]></category>
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		<category><![CDATA[business process monitoring]]></category>
		<category><![CDATA[california]]></category>
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		<category><![CDATA[CRM]]></category>
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		<category><![CDATA[rightnow]]></category>
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		<category><![CDATA[rightnow summit '09]]></category>
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		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2758</guid>
		<description><![CDATA[So here's a new feature: We're going to start aggregating each month's posts, for easier reference.

We'll start this off with a few groupings from the month of October — which, if you'll permit a moment of horn-blowing, I have to say I'm really proud of. We covered a lot of ground in the month, literally and figuratively, with staffers filing on-the-scene dispatches from nearly a dozen events at various locations nationwide, and guest-blogposts from not only our regular contributors but several newcomers as well.

October also marks the introduction of these monthly archives (which, one hopes, will appear sooner after the end of each month), and compendiums of coverage from all the big events (which, one hopes, will appear sooner after the end of each event). In the Comments below, I hope you'll let us know if we're giving you the kind of material you want.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Full Circle</title>
		<link>http://www.destinationcrmblog.com/2009/08/25/full-circle/</link>
		<comments>http://www.destinationcrmblog.com/2009/08/25/full-circle/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 15:41:54 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CMR]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Conference]]></category>
		<category><![CDATA[CRM Essentials]]></category>
		<category><![CDATA[crm evolution]]></category>
		<category><![CDATA[CRM Evolution 2009]]></category>
		<category><![CDATA[CRM Evolution ‘09]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[CRM magazine blog]]></category>
		<category><![CDATA[CRMe]]></category>
		<category><![CDATA[crme09]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[destinationCRMblog.com]]></category>
		<category><![CDATA[New York]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2332</guid>
		<description><![CDATA[It&#8217;s been just more than one year since we kicked off our blog in conjunction with last year&#8217;s conference, destinationCRM 2008. One of my first posts had to do with a keynote address at that time which talked about CRM and customer experience management (CEM). Namely, whether or not the CEM acronym would take over, [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
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		<title>Customer Experience: Lifeboat for Today&#8217;s Economy?</title>
		<link>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/</link>
		<comments>http://www.destinationcrmblog.com/2008/10/06/customer-experience-lifeboat-for-todays-economy/#comments</comments>
		<pubDate>Mon, 06 Oct 2008 12:36:56 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[contact center agents]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[cross-sell]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience management]]></category>
		<category><![CDATA[customer referrals]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service representatives]]></category>
		<category><![CDATA[Harris Interactive]]></category>
		<category><![CDATA[live chat]]></category>
		<category><![CDATA[RightNow Summit '08]]></category>
		<category><![CDATA[RightNow Technologies]]></category>
		<category><![CDATA[RNOW]]></category>
		<category><![CDATA[upsell]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=440</guid>
		<description><![CDATA[In the ramp up for Bozeman, Mont.-based on-demand customer experience management provider RightNow Technologies&#8217; Summit 2008 here in Colorado Springs, you can expect many of the attendees to yearn for &#8212; and ask about &#8212; ways to continue to improve their companies&#8217; customer experiences amidst an economy that has taken the country for a roller-coaster [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>The PATH to a Great Customer Experience</title>
		<link>http://www.destinationcrmblog.com/2008/09/29/the-path-to-a-great-customer-experience/</link>
		<comments>http://www.destinationcrmblog.com/2008/09/29/the-path-to-a-great-customer-experience/#comments</comments>
		<pubDate>Mon, 29 Sep 2008 19:38:57 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[Aberdeen Group]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[commute]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[mass transit]]></category>
		<category><![CDATA[Metro-North Railroad]]></category>
		<category><![CDATA[New Jersey]]></category>
		<category><![CDATA[New York]]></category>
		<category><![CDATA[organizations]]></category>
		<category><![CDATA[PATH]]></category>
		<category><![CDATA[subway]]></category>
		<category><![CDATA[trains]]></category>
		<category><![CDATA[transportation]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=327</guid>
		<description><![CDATA[I recently &#8212; OK, just yesterday &#8212; moved to a new place in Jersey City, N.J., which significantly decreases the commute I previously made.
In the midst of making many changes with addresses, phone numbers, finances, and the like, moving to New Jersey now meant I had to change my mode of transportation from Metro-North Railroad [...]]]></description>
		<wfw:commentRss>http://www.destinationcrmblog.com/2008/09/29/the-path-to-a-great-customer-experience/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>CEM, CRM, and You</title>
		<link>http://www.destinationcrmblog.com/2008/08/19/cem-crm-and-you/</link>
		<comments>http://www.destinationcrmblog.com/2008/08/19/cem-crm-and-you/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 15:03:38 +0000</pubDate>
		<dc:creator>Christopher Musico</dc:creator>
				<category><![CDATA[destinationCRMblog]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM magazine]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[destinationCRM 2008]]></category>
		<category><![CDATA[Lior Arussy]]></category>
		<category><![CDATA[New York]]></category>

		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=32</guid>
		<description><![CDATA[Lior Arussy, president of Strativity Group, a customer experience consulting firm, just completed his keynote speech on preparing for the new customer, enhancing the customer experience in order to stay competitive in a shifting marketplace to kickoff the first day of destinationCRM 2008. Located at the New York Marriott Marquis a stone&#8217;s throw away from [...]]]></description>
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		<slash:comments>0</slash:comments>
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