http://www.destinationcrmblog.com A blog from the editors of CRM magazine Wed, 03 Feb 2010 22:45:00 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 http://www.destinationcrmblog.com/2010/02/03/jetblues-commitment-to-employee-satisfaction-nps2010/ http://www.destinationcrmblog.com/2010/02/03/jetblues-commitment-to-employee-satisfaction-nps2010/#comments Wed, 03 Feb 2010 22:35:12 +0000 Lauren McKay http://www.destinationcrmblog.com/?p=3302 http://www.destinationcrmblog.com/2010/02/03/jetblues-commitment-to-employee-satisfaction-nps2010/feed/ 0 http://www.destinationcrmblog.com/2010/01/13/guest-blog-salesforce-com-on-a-spending-spree/ http://www.destinationcrmblog.com/2010/01/13/guest-blog-salesforce-com-on-a-spending-spree/#comments Wed, 13 Jan 2010 17:04:36 +0000 Denis Pombriant, founder and managing principal, Beagle Research Group http://www.destinationcrmblog.com/?p=3265 http://www.destinationcrmblog.com/2010/01/13/guest-blog-salesforce-com-on-a-spending-spree/feed/ 3 http://www.destinationcrmblog.com/2010/01/07/the-best-way-to-predict-the-future-is-invent-it-says-cea-president/ http://www.destinationcrmblog.com/2010/01/07/the-best-way-to-predict-the-future-is-invent-it-says-cea-president/#comments Thu, 07 Jan 2010 21:03:16 +0000 Lauren McKay http://www.destinationcrmblog.com/?p=3259 http://www.destinationcrmblog.com/2010/01/07/the-best-way-to-predict-the-future-is-invent-it-says-cea-president/feed/ 0 http://www.destinationcrmblog.com/2009/12/15/online-collaboration-personified/ http://www.destinationcrmblog.com/2009/12/15/online-collaboration-personified/#comments Tue, 15 Dec 2009 15:34:49 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=3236 http://www.destinationcrmblog.com/2009/12/15/online-collaboration-personified/feed/ 2 http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/ http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/#comments Fri, 11 Dec 2009 20:05:09 +0000 Denis Pombriant, founder and managing principal, Beagle Research Group http://www.destinationcrmblog.com/?p=3207 http://www.destinationcrmblog.com/2009/12/11/guest-blog-summits-arent-always-the-peak-and-the-new-doesnt-always-fully-displace-the-old/feed/ 2 http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/ http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/#comments Thu, 10 Dec 2009 21:27:54 +0000 Lauren McKay http://www.destinationcrmblog.com/?p=3218 http://www.destinationcrmblog.com/2009/12/10/long-live-the-last-minute-shopper/feed/ 1 http://www.destinationcrmblog.com/2009/12/07/exclusive-social-crm-vendors-dont-walk-the-talk-guest-blog-by-jeremiah-owyang/ http://www.destinationcrmblog.com/2009/12/07/exclusive-social-crm-vendors-dont-walk-the-talk-guest-blog-by-jeremiah-owyang/#comments Mon, 07 Dec 2009 18:26:40 +0000 Jeremiah Owyang, partner, Altimeter Group http://www.destinationcrmblog.com/?p=3173 http://www.destinationcrmblog.com/2009/12/07/exclusive-social-crm-vendors-dont-walk-the-talk-guest-blog-by-jeremiah-owyang/feed/ 23 http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/ http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/#comments Mon, 07 Dec 2009 17:01:49 +0000 Christopher Musico http://www.destinationcrmblog.com/?p=3177 http://www.destinationcrmblog.com/2009/12/07/customer-experience-drives-online-retail-adoption/feed/ 3 http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/ http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/#comments Wed, 02 Dec 2009 21:31:57 +0000 Ken Redekop, director, customer experience management solutions, Telus http://www.destinationcrmblog.com/?p=3154 http://www.destinationcrmblog.com/2009/12/02/guest-blog-is-customer-feedback-on-your-holiday-wish-list/feed/ 2 http://www.destinationcrmblog.com/2009/11/27/eric-across-america-part-vi-some-final-thoughts-on-jetblue/ http://www.destinationcrmblog.com/2009/11/27/eric-across-america-part-vi-some-final-thoughts-on-jetblue/#comments Fri, 27 Nov 2009 20:21:55 +0000 Eric Barkin, Speech Technology magazine http://www.destinationcrmblog.com/?p=3151 http://www.destinationcrmblog.com/2009/11/27/eric-across-america-part-vi-some-final-thoughts-on-jetblue/feed/ 1