September 26th, 2014 by Leonard Klie

No one hates waiting in line more than me. I cringe at the bank when there is more than one person waiting to step up to a teller or the ATM. When I bring my car in for service and find more than a few people ahead of me at the dealership, I know I’m in for a long day.Redovi za ulaznice za  utakmicu Hajduk - Dinamo 120209

And neither banks nor car dealerships are at the top of the list when it comes to long lines. Among the worst line offenders are amusement parks, government offices, retail stores, airports, restaurants, and emergency rooms. The average wait time in emergency rooms is four hours and seven minutes; and during peak crowd levels at amusement parks, people will have to wait at least 90 minutes at each ride.

“The average person spends two years of his or her life waiting in line, which is unacceptable by any measure,” said Alex Bäcker, founder and CEO of QLess, a provider of mobile technology that eliminates physical lines and waiting rooms, in a statement.

Bäcker’s firm, which claims to have liberated 20 million people from waiting in lines, offers cloud-based technology that replaces physical lines with a user-friendly mobile queue system. Using QLess, customers add their names to a virtual queue from any phone, the Web, or an in-store kiosk, and continue about their business until notified that their turn in line is approaching.

With the holiday shopping season—and the dreaded Black Friday—approaching, QLess is now offering a free trial of its line-eliminating mobile wait management technology.

“Giving consumers hours of lost time back awards businesses a clear competitive advantage. Lines are archaic, and the simple implementation of a virtual waiting solution can enhance customer satisfaction, reduce walk-outs, increase throughput, build loyalty, and increase profitability,” Bäcker said in a statement. “If you are a business that has unhappy customers because of long lines, QLess is here to make customers happier while reducing the number who leave during the wait.”

I’m not likely to switch banks just because of a line, but I will not be happy about. With this technology, at least I can be more productive.

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