http://www.destinationcrmblog.com/2013/01/22/redefining-multichannel-retail-nrf-2013-trends/ A blog from the editors of CRM magazine Wed, 15 May 2013 16:38:19 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.destinationcrmblog.com/2013/01/22/redefining-multichannel-retail-nrf-2013-trends/#comment-9183 jeremy eckhous Fri, 25 Jan 2013 14:54:51 +0000 http://www.destinationcrmblog.com/?p=6465#comment-9183 This is a concise summary of the convergent forces that are redefining how people shop and buy, but only some shoppers: early adopters. There is s signficant cultural and demographic divide that will take some time to reach the masses of older mid-price and lower-price shoppers for whom being able to find and compare prices is at the top the list. As smartphones become cheaper and better, and penetration begins to peak, expect the seamless, continuous retail experience to emerge.

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