http://www.destinationcrmblog.com/2012/10/16/customer-service-tips-for-todays-digital-world/ A blog from the editors of CRM magazine Mon, 22 Apr 2013 16:42:41 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.destinationcrmblog.com/2012/10/16/customer-service-tips-for-todays-digital-world/#comment-8034 Eptica Blog Fri, 19 Oct 2012 13:09:03 +0000 http://www.destinationcrmblog.com/?p=6125#comment-8034 These are all great points Kate, and we’d add the need to be consistent across all channels. However customers choose to interact with you they’ve got to be confident they’ll receive the same, consistent answers. Otherwise not only will they be confused but service will cost more as you’ll have to keep updating inefficient, separate silos of information. More in the Eptica blog at http://eptica.wordpress.com/2011/12/01/crossing-the-channel/

]]> http://www.destinationcrmblog.com/2012/10/16/customer-service-tips-for-todays-digital-world/#comment-8013 Manmohan Wed, 17 Oct 2012 12:55:22 +0000 http://www.destinationcrmblog.com/?p=6125#comment-8013 Good tips on improving customer relationship. I read this whitepaper a few days back which speaks about how social CRM helps improve customer interaction, which readers might find useful @ http://bit.ly/UDUptM

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