http://www.destinationcrmblog.com/2012/02/09/customer-experience-excellence-is-exceedingly-rare/ A blog from the editors of CRM magazine Wed, 15 May 2013 16:38:19 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.destinationcrmblog.com/2012/02/09/customer-experience-excellence-is-exceedingly-rare/#comment-6588 Eptica Blog Wed, 15 Feb 2012 12:57:50 +0000 http://www.destinationcrmblog.com/?p=5043#comment-6588 Unfortunately we found a similar picture when we analysed customer service in the UK – some companies provide fast, accurate answers to customer questions, while others in the same industry are simply failing to deliver. In an era of increased customer churn this widening chasm will simply see consumers surf elsewhere if they don’t get what they want. More in this blog post http://eptica.wordpress.com/2011/06/14/the-customer-service-black-hole/

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