MicroStrategy, a business intelligence technology, has a cool application called MicroStrategy Mobile that lets businesses monitor contact center data on iPhones, iPads, Blackberrys, and  Androids. The app has gorgeous visuals that display human resources costs, profit sales and performance, and customer behavior analysis. Costs and profits can be seen by region or by brick and mortar location.

Angel, a subsidiary of MicroStrategy, is doing something similar but with a contact center focus. Using the Angel 4 Customer Experience Platform, Angel mobile includes:

• Mobile Business Analytics – Turning call data into customer service excellence with detailed reporting of application performance, call data, voice user interface (VUI) elements.
• Mobile IVR – Developing and deploying  phone solutions at a cheaper cost than traditional IVR—and seeing improvement results in real-time.
• Mobile Call Center – Accessing Angel’s SaaS platform.
• Custom Mobile Solutions – Developing solutions according to your objectives and specification to better conduct transactions and information exchange in real-time.