Comments on: EXCLUSIVE: Social CRM Vendors Don’t Walk The Talk (Guest-Blog by Jeremiah Owyang)

By: Harshit

Harshit — Wed, 16 Dec 2009 08:43:45 +0000

Jeremiah,

The factors that you have chosen for creating this matrix and inclusion of “Lithium* (*an Altimeter client)” and terming SAP as boring, speaks a lot about whom you want to Please!

SAP has a vibrant community and stakeholders/Competitors are very much aware of that.

Wish you good luck.

Harshit

By: list of companies providing social crm offerings « host spy

list of companies providing social crm offerings « host spy — Tue, 15 Dec 2009 13:23:44 +0000

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By: Twitted by AronStevenson

Twitted by AronStevenson — Thu, 10 Dec 2009 21:55:21 +0000

[...] This post was Twitted by AronStevenson [...]

By: List of Companies Providing Social CRM Offerings. | GAby Menta

List of Companies Providing Social CRM Offerings. | GAby Menta — Thu, 10 Dec 2009 16:57:16 +0000

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Tue, 08 Dec 2009 18:59:05 +0000

[...] post on Social CRM vendors not walking-the-talk raised awareness of this nascent space. However not [...]

By: Chris Oldenburg

Chris Oldenburg — Tue, 08 Dec 2009 18:10:38 +0000

Shocking that you rated Altimeter Group’s own client the highest. I would have never expected this. Given the obvious conflict of interest, why did you bother to include them in this study at all?

By: Twitted by ginavon

Twitted by ginavon — Tue, 08 Dec 2009 16:27:00 +0000

[...] This post was Twitted by ginavon [...]

By: Jeremiah Owyang

Jeremiah Owyang — Tue, 08 Dec 2009 16:06:11 +0000

Stephen.

I agree with you, SAP talks to its developers and customers. I’m sorry you’re taken aback.

Here’s where we align: Let’s highlight the good efforts done by you and others right on the corporate homepage. The opportunity is to surface those relationships to the product page, demonstrating to prospects the thriving ecosystem that already exists.

I’ll give you an example, of how this can be done. Previously, SUN used to incorporate technorati links right onto the product page, encouraging the social discussion about the company right up top. Also, the Dachis group highlights all of their discussions right on their homepage. dachisgroup.com

By doing this, it gives a few messages to prospects visiting the page: 1) There’s a thriving discussion about this product. 2) A company demonstrates it’s willing to put customers first. 3) To your point, look at the relationship of a company talking to it’s own community, customer experience.

By: Stephen

Stephen — Tue, 08 Dec 2009 15:35:20 +0000

I’m going to disagree once again as you fail to retract your own comments or clarify.

“I know SAP has thriving communities for developers, but I’m not seeing it on the main product page. Does SAP CRM have customers that talk to each other? It’s not clear.”

I would agree that the incorporation of the community does not meet your criteria, however your last sentence implying that SAP CRM customers do not talk with another is absurd and falss. I would strongly encourage you to reconsider how this is phrased and consider it appears you are basically trying to purposely hide the existence of community interactions.

Thank you,

Stephen

By: Laurent

Laurent — Tue, 08 Dec 2009 13:44:23 +0000

Interesting post. We are new kids on the block when it comes to CRM. But we like to learn and walk the talk. Our service, at http://unnei.com, intends to be a free CRM for non-profit organizations and very small enterprises. We have released a very basic version a week ago and we would love to hear about what it would take to make the service as good as it could be.

Laurent