| November 24th, 2009 by Joshua Weinberger |
So here’s a new feature: We’re going to start aggregating each month’s posts, for easier reference.
We’ll start this off with a few groupings from the month of October — which, if you’ll permit a moment of horn-blowing, I have to say I’m really proud of. We covered a lot of ground in the month, literally and figuratively, with staffers filing on-the-scene dispatches from nearly a dozen events at various locations nationwide, and guest-blogposts from not only our regular contributors but several newcomers as well.
October also marks the introduction of these monthly archives (which, one hopes, will appear sooner after the end of each month), and compendiums of coverage from all the big events (which, one hopes, will appear sooner after the end of each event). In the Comments below, I hope you’ll let us know if we’re giving you the kind of material you want.
For starters, here’s a blog-only exclusive, one I hope you’ve been watching all along:
Eric Barkin’s “Eric Across America” series of blogposts, a firsthand look at JetBlue’s “All-You-Can-Jet” promotion from the perspective of a participant:
- Eric Across America, Part I: The Story of One Man’s Journey into the Heart of JetBlue and JetBlue’s Entry into the Heart of That Man http://sn.im/dcrmblog100909b
- Eric Across America, Part II: Buying the JetBlue Pass http://sn.im/dcrmblog101209b
- Twitter Drove JetBlue Promotion — Eric Across America, Part II(b) http://sn.im/dcrmblog101309c
- Eric Across America, Part III: Booking Flights http://sn.im/dcrmblog101509a
- Eric Across America, Part IV: Trouble in the Contact Center http://sn.im/dcrmblog102009b
- Eric Across America, Part V: JetBlue Levies a Penalty? http://sn.im/dcrmblog102609b
And our posts from this year’s Oracle OpenWorld #oow09:
- Hello From OpenWorld ’09 http://sn.im/dcrmblog101209a
- GUEST-BLOG: The Perplexities (and Fun) of Oracle OpenWorld, by Beagle Research Group’s Denis Pombriant http://sn.im/dcrmblog101309b
- A Keynote That Will Pump (Clap) You Up http://sn.im/dcrmblog101409b
- GUEST-BLOG: Overloading on Oracle, Both Good and Bad http://sn.im/dcrmblog101409c, by Third Idea Consulting’s Marshall Lager
- GUEST-BLOG: Cloudy Computing at Oracle OpenWorld http://sn.im/dcrmblog101409d, by Third Idea Consulting’s Marshall Lager
- Also keep an eye out for our compendium post of #OOW09 coverage from across the Web.
The rest of the month’s posts — including coverage from The Conference Board’s Social Media Summit, the DMA 2009 show, eMetrics ’09, the RightNow Summit ’09, and Forrester Research’s Forrester Consumer Forum — are after the jump.
Associate Editor Jessica Tsai’s coverage from The Conference Board’s Social Media Summit:
- “Viral Video Makes Me Sick” #cbsm http://sn.im/dcrmblog101609f
- Before You Tweet #cbsm http://sn.im/dcrmblog101609e
- Business in the Facebook Era #cbsm http://sn.im/dcrmblog101609c
- The Conference Board: Social Media Summit #cbsm http://sn.im/dcrmblog101609b
Her posts from DMA 2009 in San Diego:
- How Ford Became A Social Powerhouse #dma09 http://sn.im/dcrmblog101809b
- Martha Stewart Is Everywhere #dma09 http://sn.im/dcrmblog102009a
- Be Happy 2009 Is Over – Bring On 2010 #dma09 http://sn.im/dcrmblog102009c
Lauren and Jessica’s paired posts of air-travel nightmares:
- California Steaming: Tales from a Disgruntled Passenger, Part 1 http://sn.im/dcrmblog102209a
- California Steaming: Tales from a Disgruntled Passenger, Part 2 http://sn.im/dcrmblog102209b
Christopher Musico’s posts from the RightNow Summit in Colorado Springs, Colo.:
- CRM Coverage at RightNow Summit ‘09: What You Need to Know http://sn.im/dcrmblog102609a
- RightNow Introduces New Strategy for Customer Experience http://sn.im/dcrmblog102709a
Lauren’s posts from Forrester Research’s Forrester Consumer Forum – #fcf09:
- What Pizza Hut Knows About Customers #FCF09 http://sn.im/dcrmblog102809a
- What Best Buy Knows About Customers #FCF09 http://sn.im/dcrmblog102909a
The rest of October’s blogposts:
- GUEST-BLOG, by Beagle Research Group’s Denis Pombriant: Comparing NetSuite and Salesforce.com http://sn.im/dcrmblog103009a
- A List of Lists, Twitter-Style: The 20 (or so) People Followed by the Most Lists http://sn.im/dcrmblog102409a
- Partnerships Abound Among Customer Service Vendors http://sn.im/dcrmblog102309a
- Business Optimization at Allstate #eMetrics http://sn.im/dcrmblog102209c
- GUEST-BLOG: Free Service Requires Intelligent Self-Service http://sn.im/dcrmblog102009d
- GUEST-BLOG, by Forrester Research’s William Band: Want a 360-Degree View? Integrate Customer Communities with Customer Business Processes http://sn.im/dcrmblog101809a
- GUEST-BLOG: Introducing the New CSI — The Customer Service Investigator http://sn.im/dcrmblog101609d
- Read Between the Text #btf09 http://sn.im/dcrmblog101609a
- Parature Names New CEO to ‘Lead Strategic Growth Strategy’ http://sn.im/dcrmblog101409a
- Elders FloH Toward New Technology http://sn.im/dcrmblog101309a
- Merry Christmas: Here’s Some BPM http://sn.im/dcrmblog100909c
- Technology Meets Business http://sn.im/dcrmblog100909a
- The Dish on Online Consumer Behavior http://sn.im/dcrmblog100809
- Always Listening: A B2B Social Media Dilemma http://sn.im/dcrmblog100709
- GUEST-BLOG, by Beagle Research Group’s Denis Pombriant: Evil, Thieving Bastards — Lend Me Your Arrears http://sn.im/dcrmblog0922
- The Twitterfeed: Digital Strategies Conference — The Monetization of Media http://sn.im/dcrmblog090909c
- GUEST-BLOG, by Beagle Research Group’s Denis Pombriant: Oracle and Salesforce.com Duke It Out in Service http://sn.im/dcrmblog090909b
- GUEST-BLOG, by Beagle Research Group’s Denis Pombriant: Salesforce.com Gives Something Back to the Little Guy, for Just $9/Month http://sn.im/dcrmblog090209a


