http://www.destinationcrmblog.com/2009/10/20/guest-blog-free-service-requires-intelligent-self-service/ A blog from the editors of CRM magazine Fri, 14 Jun 2013 22:22:45 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.destinationcrmblog.com/2009/10/20/guest-blog-free-service-requires-intelligent-self-service/#comment-2591 Ben Fri, 23 Oct 2009 21:28:49 +0000 http://www.destinationcrmblog.com/?p=2862#comment-2591 Collecting information is here to stay, and I think the give and take method that google uses is very effective. For one on one interaction, it is important to gather that information by spending the time to get to know your clients and prospects.

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