October 16th, 2009 by Jessica Tsai

The Conference Board kicked off its 2009 Social Media Seminars at The Levin Institute in New York City yesterday. (You can check out our Twitter handle @destinationCRM as we live-twittered the event.)

The morning started off with a brief introduction from The Conference Board CEO Jonathan Spector and a quick polling of the audience about their personal and professional use of social media:

The group of 94 attendees were largely from well-established companies, over half of which were from organizations with more than 5,000 employees:

  • 1 to 500 employees (24 percent)
  • 501 to 1,000 employees (4 percent)
  • 1,001 to 5,000 employees (19 percent)
  • more than 5,000 employees (53 percent)

Which social media applications do you use in your personal life?

  • Twitter (8 percent)
  • Facebook (68 percent)
  • blogs (3 percent)
  • Youtube (14 percent)
  • Other (8 percent)

Which statement best describes your firm’s use of social media?

  • for external and internal purposes (22 percent)
  • for external purposes (29 percent)
  • for internal puposes (0 percent)
  • we’re just starting or not at all (49 percent)

Who is championing the use of social media in your firm?

  • CEO (17 percent)
  • CIO (3 percent): further affirmation that social media is viewed as a business imperative rather than one driven by technology.
  • Business unit head (28 percent)
  • CMO (27 percent)
  • CHRO, human resources (8 percent)
  • Other (17 percent)

What are the greatest barriers to your firm’s use of social media?

  • technology platform issues (12 percent)
  • disagreement on governance or guiding principles (54 percent)
  • disagreement about who does or should “own” social media (13 percent)
  • inabililty to measure and demonstrate ROI (21 percent)

Which best describes how you’re measuring return on your social media investment?

  • not measuring (39 percent)
  • have some metrics in place but don’t consider our measurement adequate (56 percent)
  • robust metrics in place that appear to give reliabel feedback (5 percent) 

[...] This post was mentioned on Twitter by Tweet CRM, Sheila Willison. Sheila Willison said: The Conference Board: Social Media Summit #cbsm: The Conference Board kicked off its 2009 Social Media Seminars .. http://bit.ly/3p0qL0 [...]

Pingback by Tweets that mention CRM Magazine Blog » The Conference Board: Social Media Summit #cbsm -- Topsy.com — — October 16, 2009 @ 7:38 am

[...] on polls from yesterday, most of the attendees here are very familiar with the concept of social media, whether in their [...]

Pingback by CRM Magazine Blog » Before You Tweet #cbsm — — October 16, 2009 @ 11:53 am

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.



 
RSSFeed

Get Adobe Flash playerPlugin by wpburn.com wordpress themes
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us