| October 16th, 2009 by Jessica Tsai |
The Conference Board kicked off its 2009 Social Media Seminars at The Levin Institute in New York City yesterday. (You can check out our Twitter handle @destinationCRM as we live-twittered the event.)
The morning started off with a brief introduction from The Conference Board CEO Jonathan Spector and a quick polling of the audience about their personal and professional use of social media:
The group of 94 attendees were largely from well-established companies, over half of which were from organizations with more than 5,000 employees:
- 1 to 500 employees (24 percent)
- 501 to 1,000 employees (4 percent)
- 1,001 to 5,000 employees (19 percent)
- more than 5,000 employees (53 percent)
Which social media applications do you use in your personal life?
- Twitter (8 percent)
- Facebook (68 percent)
- blogs (3 percent)
- Youtube (14 percent)
- Other (8 percent)
Which statement best describes your firm’s use of social media?
- for external and internal purposes (22 percent)
- for external purposes (29 percent)
- for internal puposes (0 percent)
- we’re just starting or not at all (49 percent)
Who is championing the use of social media in your firm?
- CEO (17 percent)
- CIO (3 percent): further affirmation that social media is viewed as a business imperative rather than one driven by technology.
- Business unit head (28 percent)
- CMO (27 percent)
- CHRO, human resources (8 percent)
- Other (17 percent)
What are the greatest barriers to your firm’s use of social media?
- technology platform issues (12 percent)
- disagreement on governance or guiding principles (54 percent)
- disagreement about who does or should “own” social media (13 percent)
- inabililty to measure and demonstrate ROI (21 percent)
Which best describes how you’re measuring return on your social media investment?
- not measuring (39 percent)
- have some metrics in place but don’t consider our measurement adequate (56 percent)
- robust metrics in place that appear to give reliabel feedback (5 percent)


