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	<title>Comments on: Before You Tweet #cbsm</title>
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	<link>http://www.destinationcrmblog.com/2009/10/16/before-you-tweet-cbsm/</link>
	<description>A blog from the editors of CRM magazine</description>
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		<title>By: Bill Treat</title>
		<link>http://www.destinationcrmblog.com/2009/10/16/before-you-tweet-cbsm/comment-page-1/#comment-2588</link>
		<dc:creator>Bill Treat</dc:creator>
		<pubDate>Fri, 23 Oct 2009 21:09:09 +0000</pubDate>
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		<description>Great article!  Thanks for the info Jessica.  Just more info to help us as we make our way into the Social Media game!</description>
		<content:encoded><![CDATA[<p>Great article!  Thanks for the info Jessica.  Just more info to help us as we make our way into the Social Media game!</p>
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		<title>By: Jessica Tsai</title>
		<link>http://www.destinationcrmblog.com/2009/10/16/before-you-tweet-cbsm/comment-page-1/#comment-2518</link>
		<dc:creator>Jessica Tsai</dc:creator>
		<pubDate>Mon, 19 Oct 2009 20:48:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2760#comment-2518</guid>
		<description>That&#039;s awesome! I definitely think you&#039;re ahead of the game in the sense that you&#039;re actually going into social media knowing that it might shake up your existing processes. A lot of people aren&#039;t even willing to do that! 

Good luck! Please keep in touch. Would love to hear how your social media strategy evolves.</description>
		<content:encoded><![CDATA[<p>That&#8217;s awesome! I definitely think you&#8217;re ahead of the game in the sense that you&#8217;re actually going into social media knowing that it might shake up your existing processes. A lot of people aren&#8217;t even willing to do that! </p>
<p>Good luck! Please keep in touch. Would love to hear how your social media strategy evolves.</p>
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		<title>By: Heidi Miller</title>
		<link>http://www.destinationcrmblog.com/2009/10/16/before-you-tweet-cbsm/comment-page-1/#comment-2516</link>
		<dc:creator>Heidi Miller</dc:creator>
		<pubDate>Mon, 19 Oct 2009 19:03:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2760#comment-2516</guid>
		<description>Jessica--

This article is right on! I&#039;m a Twitter freak and love Twittering for Spoken, and one of the benefits I stress is that we will be finding out what users do and don&#039;t like--and that might not fit neatly into the marketing plan. But it will, once we understand what our customers are really interested in.</description>
		<content:encoded><![CDATA[<p>Jessica&#8211;</p>
<p>This article is right on! I&#8217;m a Twitter freak and love Twittering for Spoken, and one of the benefits I stress is that we will be finding out what users do and don&#8217;t like&#8211;and that might not fit neatly into the marketing plan. But it will, once we understand what our customers are really interested in.</p>
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		<title>By: Tweets that mention CRM Magazine Blog » Before You Tweet #cbsm -- Topsy.com</title>
		<link>http://www.destinationcrmblog.com/2009/10/16/before-you-tweet-cbsm/comment-page-1/#comment-2487</link>
		<dc:creator>Tweets that mention CRM Magazine Blog » Before You Tweet #cbsm -- Topsy.com</dc:creator>
		<pubDate>Fri, 16 Oct 2009 17:09:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.destinationcrmblog.com/?p=2760#comment-2487</guid>
		<description>[...] This post was mentioned on Twitter by Tweet CRM, Good CRM. Good CRM said: CRM Magazine Blog » Before You Tweet #cbsm: Unlike in customer call centers where the customer is actively calli.. http://bit.ly/5Xx0P [...]</description>
		<content:encoded><![CDATA[<p>[...] This post was mentioned on Twitter by Tweet CRM, Good CRM. Good CRM said: CRM Magazine Blog » Before You Tweet #cbsm: Unlike in customer call centers where the customer is actively calli.. <a href="http://bit.ly/5Xx0P" >http://bit.ly/5Xx0P</a> [...]</p>
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