http://www.destinationcrmblog.com/2009/09/25/customer-service-and-gift-cards-a-cautionary-tale/ A blog from the editors of CRM magazine Sat, 04 Feb 2012 06:39:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.destinationcrmblog.com/2009/09/25/customer-service-and-gift-cards-a-cautionary-tale/comment-page-1/#comment-2343 Christopher Musico Fri, 02 Oct 2009 12:24:23 +0000 http://www.destinationcrmblog.com/?p=2546#comment-2343 I saw that news as well -- that actually wasn't the issue. I had literally just received the cards a few days before I went shopping Labor Day weekend. I agree with you, though. It's absolutely ridiculous to be charging maintenance fees for gift cards. I saw that news as well — that actually wasn’t the issue. I had literally just received the cards a few days before I went shopping Labor Day weekend. I agree with you, though. It’s absolutely ridiculous to be charging maintenance fees for gift cards.

]]> http://www.destinationcrmblog.com/2009/09/25/customer-service-and-gift-cards-a-cautionary-tale/comment-page-1/#comment-2342 Gift Card Rescue Fri, 02 Oct 2009 10:10:17 +0000 http://www.destinationcrmblog.com/?p=2546#comment-2342 American express just modified their cards and maybe that is where the issue arose from? They are no longer charging maintenance fees which is great but they probably shouldn't have from the beginning! American express just modified their cards and maybe that is where the issue arose from? They are no longer charging maintenance fees which is great but they probably shouldn’t have from the beginning!

]]> http://www.destinationcrmblog.com/2009/09/25/customer-service-and-gift-cards-a-cautionary-tale/comment-page-1/#comment-2297 Customer Service and Gift Cards: A Cautionary Tale « Emerald Business Systems Blog Sat, 26 Sep 2009 07:18:36 +0000 http://www.destinationcrmblog.com/?p=2546#comment-2297 [...] CRM Magazine Blog » Customer Service and Gift Cards: A Cautionary Tale. Leave a [...] [...] CRM Magazine Blog » Customer Service and Gift Cards: A Cautionary Tale. Leave a [...]

]]> http://www.destinationcrmblog.com/2009/09/25/customer-service-and-gift-cards-a-cautionary-tale/comment-page-1/#comment-2286 Tweets that mention CRM Magazine Blog » Customer Service and Gift Cards: A Cautionary Tale -- Topsy.com Fri, 25 Sep 2009 14:27:03 +0000 http://www.destinationcrmblog.com/?p=2546#comment-2286 [...] This post was mentioned on Twitter by Sheila Willison. Sheila Willison said: Customer Service and Gift Cards: A Cautionary Tale: I recently had the opportunity to take a week-long vacation.. http://bit.ly/IWDmK [...] [...] This post was mentioned on Twitter by Sheila Willison. Sheila Willison said: Customer Service and Gift Cards: A Cautionary Tale: I recently had the opportunity to take a week-long vacation.. http://bit.ly/IWDmK [...]

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