http://www.destinationcrmblog.com/2009/09/18/the-need-for-better-field-service/ A blog from the editors of CRM magazine Sat, 04 Feb 2012 06:39:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.destinationcrmblog.com/2009/09/18/the-need-for-better-field-service/comment-page-1/#comment-3051 The Service Manager Sun, 22 Nov 2009 15:52:47 +0000 http://www.destinationcrmblog.com/?p=2506#comment-3051 Those stats are real and indeed makes everyone furious! If only more companies focus on retaining their customers by providing quality field service, I won't believe those figures at all. Those stats are real and indeed makes everyone furious! If only more companies focus on retaining their customers by providing quality field service, I won’t believe those figures at all.

]]> http://www.destinationcrmblog.com/2009/09/18/the-need-for-better-field-service/comment-page-1/#comment-2224 Ben Mon, 21 Sep 2009 03:02:15 +0000 http://www.destinationcrmblog.com/?p=2506#comment-2224 I've started requesting a call 15 or 20 minutes before the tech is due to arrive. I don't sit around the house waiting anymore. I’ve started requesting a call 15 or 20 minutes before the tech is due to arrive. I don’t sit around the house waiting anymore.

]]> http://www.destinationcrmblog.com/2009/09/18/the-need-for-better-field-service/comment-page-1/#comment-2179 Tweets that mention The Need for Better Field Service | CRM Magazine Blog -- Topsy.com Fri, 18 Sep 2009 13:13:57 +0000 http://www.destinationcrmblog.com/?p=2506#comment-2179 [...] This post was mentioned on Twitter by destinationCRM and destinationCRM. destinationCRM said: dCRMblog: The Need for Better Field Service http://bit.ly/SdYw1 [...] [...] This post was mentioned on Twitter by destinationCRM and destinationCRM. destinationCRM said: dCRMblog: The Need for Better Field Service http://bit.ly/SdYw1 [...]

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