Comments on: Step Up From Satisfaction http://www.destinationcrmblog.com/2009/08/24/step-up-from-satisfaction/ A blog from the editors of CRM magazine Sat, 04 Feb 2012 06:39:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Scott Annan http://www.destinationcrmblog.com/2009/08/24/step-up-from-satisfaction/comment-page-1/#comment-1816 Scott Annan Thu, 27 Aug 2009 20:37:34 +0000 http://www.destinationcrmblog.com/?p=2327#comment-1816 Great Article! I definitely agree that repeat customers should be the highest on the priority list - especially for small businesses who's biggest hurdle in "acquisition" is establishing credibility and trust. Good job! Great Article!

I definitely agree that repeat customers should be the highest on the priority list – especially for small businesses who’s biggest hurdle in “acquisition” is establishing credibility and trust.

Good job!

]]> By: Twitter Trackbacks for Step Up From Satisfaction | CRM Magazine Blog [destinationcrmblog.com] on Topsy.com http://www.destinationcrmblog.com/2009/08/24/step-up-from-satisfaction/comment-page-1/#comment-1796 Twitter Trackbacks for Step Up From Satisfaction | CRM Magazine Blog [destinationcrmblog.com] on Topsy.com Tue, 25 Aug 2009 21:09:23 +0000 http://www.destinationcrmblog.com/?p=2327#comment-1796 [...] Step Up From Satisfaction | CRM Magazine Blog www.destinationcrmblog.com/2009/08/24/step-up-from-satisfaction – view page – cached There are three ways to grow profitability (in order of popularity): acquisition; development; and retention. Thomas Cates, founder and president of — From the page [...] [...] Step Up From Satisfaction | CRM Magazine Blog http://www.destinationcrmblog.com/2009/08/24/step-up-from-satisfaction – view page – cached There are three ways to grow profitability (in order of popularity): acquisition; development; and retention. Thomas Cates, founder and president of — From the page [...]

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