http://www.destinationcrmblog.com/2009/08/06/experimenting-with-customer-experience/ A blog from the editors of CRM magazine Sat, 04 Feb 2012 06:39:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.destinationcrmblog.com/2009/08/06/experimenting-with-customer-experience/comment-page-1/#comment-1693 Ben Mon, 10 Aug 2009 03:24:18 +0000 http://www.destinationcrmblog.com/?p=2250#comment-1693 A live online chat service is a great way to start a conversation, whether for sales or support. And, I find a lot of prospects/clients like the fact that they are not tying up their phone while having a conversation with you. A live online chat service is a great way to start a conversation, whether for sales or support. And, I find a lot of prospects/clients like the fact that they are not tying up their phone while having a conversation with you.

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