Comments on: Social Media Maturity Model: The Reactive State of Social CRM — Organizations Have Voice, But Not Control http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/ A blog from the editors of CRM magazine Sun, 28 Feb 2010 12:48:10 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Can Chase Learn from it's Community Giving #fail? http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/comment-page-1/#comment-3526 Can Chase Learn from it's Community Giving #fail? Mon, 21 Dec 2009 14:10:55 +0000 http://www.destinationcrmblog.com/?p=1851#comment-3526 [...] in June, Caroline Dangson wrote about JetBlue’s use of social media to apologize for it’s mistakes. (She even show’s images of my tweeted complaint about [...] [...] in June, Caroline Dangson wrote about JetBlue’s use of social media to apologize for it’s mistakes. (She even show’s images of my tweeted complaint about [...]

]]> By: Marc A. Pitman, FundraisingCoach.com http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/comment-page-1/#comment-3449 Marc A. Pitman, FundraisingCoach.com Wed, 16 Dec 2009 22:24:07 +0000 http://www.destinationcrmblog.com/?p=1851#comment-3449 Thanks so much for making sure JetBlue got props for its customer service. I'm honored this will help other companies be more responsive. And I clearly need to work on my own "listening outposts" since it took me six months to see this post. *grin* Thanks so much for making sure JetBlue got props for its customer service. I’m honored this will help other companies be more responsive.

And I clearly need to work on my own “listening outposts” since it took me six months to see this post. *grin*

]]> By: Ben http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/comment-page-1/#comment-1355 Ben Mon, 08 Jun 2009 03:40:56 +0000 http://www.destinationcrmblog.com/?p=1851#comment-1355 Not to mention, one or two other airlines had similar issues around the same time as this JetBlue incident, but would not take responsibility or make any changes to their handling practices. Not to mention, one or two other airlines had similar issues around the same time as this JetBlue incident, but would not take responsibility or make any changes to their handling practices.

]]> By: Dave Raffaele http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/comment-page-1/#comment-1351 Dave Raffaele Sun, 07 Jun 2009 22:33:05 +0000 http://www.destinationcrmblog.com/?p=1851#comment-1351 Great post. Here is an experience I had with JetBlue and their twitter team. Good stuff. http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/ Great post. Here is an experience I had with JetBlue and their twitter team. Good stuff. http://www.daveraffaele.com/2009/01/social-media-case-study-how-jetblue-used-twitter-to-treat-me-like-a-human/

]]> By: CRM Outsiders » Blog Archive » Corporate Voice is Just as Important as Customer Voice (in the 2.0 World) http://www.destinationcrmblog.com/2009/06/05/social-media-maturity-model-the-reactive-state-of-social-crm-organizations-have-voice-but-not-control/comment-page-1/#comment-1318 CRM Outsiders » Blog Archive » Corporate Voice is Just as Important as Customer Voice (in the 2.0 World) Fri, 05 Jun 2009 17:31:53 +0000 http://www.destinationcrmblog.com/?p=1851#comment-1318 [...] up some interesting points about the corporate “voice” in the social media world in a guest blog at mine and Colin’s old haunt. Dangson uses JetBlue as a good example of how brands with a [...] [...] up some interesting points about the corporate “voice” in the social media world in a guest blog at mine and Colin’s old haunt. Dangson uses JetBlue as a good example of how brands with a [...]

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