Comments on: Social Media Maturity Model: The Conversation Begins http://www.destinationcrmblog.com/2009/06/02/social-media-maturity-model-the-conversation-begins/ A blog from the editors of CRM magazine Sun, 28 Feb 2010 12:48:10 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Social Media Maturity Model: Helping Move Communication from Dictation to Collaboration | CRM Magazine Blog http://www.destinationcrmblog.com/2009/06/02/social-media-maturity-model-the-conversation-begins/comment-page-1/#comment-1407 Social Media Maturity Model: Helping Move Communication from Dictation to Collaboration | CRM Magazine Blog Sat, 13 Jun 2009 02:03:13 +0000 http://www.destinationcrmblog.com/?p=1805#comment-1407 [...] all the fancy Web and social networking tools now available to us. (And we do so love the tools! As Esteban Kolsky notes in his comment on Mike Fauscette’s June 2nd post, they’re really a new set of [...] [...] all the fancy Web and social networking tools now available to us. (And we do so love the tools! As Esteban Kolsky notes in his comment on Mike Fauscette’s June 2nd post, they’re really a new set of [...]

]]> By: Esteban Kolsky http://www.destinationcrmblog.com/2009/06/02/social-media-maturity-model-the-conversation-begins/comment-page-1/#comment-1289 Esteban Kolsky Wed, 03 Jun 2009 07:52:02 +0000 http://www.destinationcrmblog.com/?p=1805#comment-1289 What if... ...we don't call twitter and facebook channels, we call them enablers. they enable information to go out from more places and reach more places. ...we don't call it the social enterprise, we call it a reversal of the traditional enterprise model. organizations no longer behave like the end of the road where we go to get products and services, they are one more part of a collective, perpetually moving machine. Since I am writing a post sometime this month about this, I don't want to put it all here. But the idea is not that we are adding or changing to existing applications and business models. the idea is that we are inventing a brand new, virtual model that we don't even know what is going to do or look like. we don't even know we are doing it, it is just the evolution of the tools, technologies, and needs that is getting there. i like what you wrote, it is similar to what I am thinking. i denied the existence of social crm and social media (Still do for lack of a better model or explanation), but am beginning to see the light of where this is going. I will save the rest for my post. nice way to get us going... What if…

…we don’t call twitter and facebook channels, we call them enablers. they enable information to go out from more places and reach more places.

…we don’t call it the social enterprise, we call it a reversal of the traditional enterprise model. organizations no longer behave like the end of the road where we go to get products and services, they are one more part of a collective, perpetually moving machine.

Since I am writing a post sometime this month about this, I don’t want to put it all here. But the idea is not that we are adding or changing to existing applications and business models. the idea is that we are inventing a brand new, virtual model that we don’t even know what is going to do or look like. we don’t even know we are doing it, it is just the evolution of the tools, technologies, and needs that is getting there.

i like what you wrote, it is similar to what I am thinking. i denied the existence of social crm and social media (Still do for lack of a better model or explanation), but am beginning to see the light of where this is going.

I will save the rest for my post. nice way to get us going…

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