I’m officially impressed.
About four months back, while staying at the Gaylord National for a conference, I was Twittering back and forth with a coworker about craving cornbread. I can’t remember the context exactly, but I said something to the degree of “Too bad there’s probably no cornbread to be found in this resort in Maryland.”
Spoke too soon…
Within minutes of that post, @GaylordPalms responded with an @ message, telling me where in the hotel I could find cornbread. The Twitterer even told me they could have it wrapped up so I could take it to the airport. Unfortunately, I didn’t get the message in time and had already left for the airport. No cornbread for me, but I was wowed by the quick response by whomever was tweeting on behalf of Gaylord. I, of course, shared the anecdote on Twitter.
Today I arrived at the Gaylord Opryland Resort & Convention Center in Nashville. A few hours after my check-in, there’s a knock on my door. In walks a hotel employee with a “gift for me.” What to my wondering eyes should appear? A tray with three different kinds of cornbread, butters, and dipping sauces, and a note reading, “Just in case you still have a craving for cornbread. We hope you enjoy your stay. From all your friends at Gaylord Hotels, Opryland, Palms.”
Oh and by the way, the cornbread is simply delicious.