Comments on: Online Ordering Pains: Are Retailers Really Ready to be Multichannel?

By: Merchant Maven

Merchant Maven — Mon, 23 Nov 2009 19:20:14 +0000

There is no question that there are “Isolated” incidents where customer service breaks down and the subsequent online ordering process results in customer alienation.

However,it has been widely publicized that Papa Johns recently surpassed the $1 Billion mark in aggregate online ordering.

Does anyone know how many zeros there are in $1 BILLION?

Only a foolish business would ignore online ordering because some folks have a bad experience.

Online Ordering is the future. No doubt about it.

themerchantmaven.com

By: customer service

customer service — Mon, 01 Jun 2009 07:54:47 +0000

Online or not, I think customers should be handled with care. They’re the ones who gets the business going.

By: Email and Pizza Don’t Mix

Email and Pizza Don’t Mix — Wed, 18 Mar 2009 15:02:56 +0000

[...] you order a pizza. Like Lauren McKay, of the DestinationCRM blog did. I placed my order online. I got an email soon thereafter quoting my time as 30-40 minutes. [...]

By: Eoghan

Eoghan — Tue, 17 Mar 2009 15:36:56 +0000

I too have had mixed experiences with ordering food online. Usually orders not processed until you call.

However, there is one company that is rock solid with online delivery – Domino’s in the UK.

Knowing the results that can be achieved with online food ordering now makes it even more frustrating when retailers do not provide the option… or manage it badly.

By: IndexCRM

IndexCRM — Thu, 12 Mar 2009 02:01:32 +0000

Very few are actually multichannel