Rest Assured, Your Voice Has Been Heard November 10th, 2008 by Lauren McKay

Because it’s Monday….

Tags: customer service, Dundler Mifflin, Kelly, NBC, The Office, voice of the customer

1 Comment »

1. 

   This video reminds me of a guy I used to work with doing helpdesk. He always start all of his questions with “Let me ask you this…” It was funny and annoying at the same time. I always wonder what if the user said “No” to his “Let me ask you this” phrase.

   It also made me think of one of my pet peeves: service reps reading from a script. It’s bad enough that they have answering services that use voice prompts to be more human-like, but once you get to a human, you get a robot-like human.

   Back to my TPS report.

   Comment by Anh — November 13, 2008 @ 3:21 pm

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