http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/ A blog from the editors of CRM magazine Thu, 12 Aug 2010 19:17:25 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/comment-page-1/#comment-325 Lauren Tue, 04 Nov 2008 23:58:13 +0000 http://www.destinationcrmblog.com/?p=602#comment-325 I couldn't agree more, Anh. A little inflection in the voice can go a long way. Not something you can necessary teach or train though. I couldn’t agree more, Anh. A little inflection in the voice can go a long way. Not something you can necessary teach or train though.

]]> http://www.destinationcrmblog.com/2008/10/30/see-ya-later-corporate-catch-phrases/comment-page-1/#comment-323 Anh Tue, 04 Nov 2008 22:13:29 +0000 http://www.destinationcrmblog.com/?p=602#comment-323 When I get a customer rep that sounds like he/she is just reading off a teleprompter, I don't even bother listening and just hang up. Occasionally, I get the customer representative that has some life in their voice, and I patiently wait and let them finish. Although I cannot see it, I can hear the "service with a smile" in their voice, and that makes a big difference. I remember one customer rep that was so cheery and up beat that I can't help but smile and imagined what good fortune fell on her that day. See ya later. When I get a customer rep that sounds like he/she is just reading off a teleprompter, I don’t even bother listening and just hang up. Occasionally, I get the customer representative that has some life in their voice, and I patiently wait and let them finish. Although I cannot see it, I can hear the “service with a smile” in their voice, and that makes a big difference. I remember one customer rep that was so cheery and up beat that I can’t help but smile and imagined what good fortune fell on her that day. See ya later.

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