Props to the OpenWorld event team at Oracle for pumping out fun — and appropriate — music before and after keynote presentations. Josh pointed out how strategic the music planning must have been: Spirited and light-hearted for the opening address (think Katy Perry, whose “Hot’n'Cold” was streamed as attendees filed out)…

…but extreme and Rocky-esque for the Ellison event.

[In a later conversation Josh and I played the game, "If Larry Ellison had his own theme song, what would it be?" We ultimately decided on something to the tune of, "da na na na, da na na... X MAN!"]

So in the midst of thinking about conference music, I started to wonder what songs could define the Customer Relationship Management industry. In thinking up my own “CRM Soundtrack,” I decided it needed to be separated into “A” and “B” sides. The “A” tracks consists of what customers want and what CRM should be all about. The “B” sides come down to the sometimes realities of customer experiences and business mentalities. Basically, the lists are divided into the “Dos and Don’ts” of CRM.

View and listen to (Thanks iMeem!) both playlists after the jump. Please note: This is a work in progress. Leave a comment with any suggestions and I will add them to the CRM Soundtrack!